Universal Water Systems is so convinced that our ERR 3500 Refiner Series is the best that if you can find another product of equal value, specifications, and 3rd party seals of approvals, we'll buy it for you! It boils down to this: Warranty We bond all warranties. It guarantees our customers the best coverage and comes straight from the factory. Most warranties are as strong as the dealership - if they go out of business, their warranty does as well. Our warranties are the best in the industry and are guaranteed by Safeco Insurance Company of America. Performance Our customers demand the best and we proudly provide the most efficient systems in the industry. We supply our specifications in writing as endorsed by the Water Quality Association. Our systems will not compromise your water pressure, flow rates, or down size your plumbing. Our products are easy to use and maintain. Seals of approval We have gone through the Good Housekeeping's rigid testing and have earned their 2 year money back guarantee for over 35 years in a row. The EcoWater Refiner has also earned these other agency seals: ISO 9001, 2 Gold Seals of Approval from the Water Quality Association, and several plumbing seals as well. You will find these proudly displayed to show we're not the only ones impressed by our quality. Dare to Compare You have 30 days after purchase to find an equal or better performing system. If they can provide you with the same warranty protection package, meet our specifications as validated by the WQA, and offer the same 3rd party seals of approval, you'll get your money back and a free system! It really is that simple. So what are you waiting for! Give us a call today! The Service and Installation Department at Universal Water Systems is known for its courteous, knowledgeable, fast acting staff. If you call us for service on Monday, we'll be out to see you on Tuesday or maybe the same day. Our service team is unlike any other. We are proud to offer: 24 hour
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Great Service and Great Water

Love soft water, and I can't get enough of the great tasting RO water!



Universal Water Systems is not only home to the greatest Water Conditioner on the market but also houses a staff of amazing employees and great people! I have been with UWS for many years and I have seen it blossom in ways larger corporations could only dream of. We have an excellent Service Department and our Marketing Department is outstanding. I am a proud customer of UWS and an even more proud employee. Our General Manager Ryan Henry and Owner Kevin Albert have become amazing mentors, I work for a company that takes pride in everything it does! Now really who can beat that? I have got to say that I am very disgusted with whoever it was that posed as me on this review page. I can't believe anyone would waste their time being this childish! Or maybe they just don't have a job of their own with wonderful people like I do :) signing off The REAL AMALIA!



Universal water systems is not only in desperate need of a business face lift but the lack Of customer service is horrible, you would think a business that's been around over a decade would have their bases covered but they are just inadequate on several levels to meet the demands of customers this day and age I would know because I am personally employed by the company and their lack of professionalism is beginning to take a toll on it's own employs.


These people charge credit cards to their convenience!!! 12/1/2010

After installing the water system before I was even qualified for financing Universal Water Systems and Kevin Albert finance me because they dont want to un install what they have done. I also made a credit card payment which in turn the company decided to charge again without my permission to do so. A lesson in customer service is needed and to compare them to a thief on the street is an understatement. Please do not do business with this company as all the promises they make about a water system are false and misleading, as well as their customer service.


Sales pitch disguised as water survey

A week ago someone came to our door wanting us to complete a water survey. I didn't think much of it, maybe someone representing or hired by the city asking about the quality of water, seeing if there are any problems along their lines. They said I'd be entered into a drawing for Chili's cards or a visa gift card, as a thank you for dealing with their survey. I tell them the water is fine, no problems. Today I get a call saying I've won a vacation and that they want to come by and check our water. I don't need my water checked, it's fine. "But it might have lead in it." Which the city is legally required to check for, and does.I don't do business with those who mislead.


Thank You UWS

We have never been treated better buy any company in Albuquerque. They are the most honest company we have ever delt with. Thank you!!!


The Best Ever

We have never had better service we recomend this company to anyone interested in water treatment equiptment or service


Trying to give you an infomercial... avoid these guys!

They first randomly show up at your door and ask how your water quality is, among a few other questions. I figured they were just doing a survey (from the city, county, who knows). I believe the guy had a t-shirt on that said "Water Quality" on it, no mention of his company. He said that they do random drawings and appreciated the fact that I participated in the survey. It took about a minute so I didn't think about it any further, but he got the information he wanted (no not the water quality), my phone number... They called within the next day or two and said "We drew your card!, can we swing by and take a quick water sample and give you your gift certificate to Chili's?" I agreed and thought it would only take another minute and they would be on their way. Ha! This guy showed up wearing his street clothes in his personal vehicle and I was a little more suspicious at this point. He said that this would take about an hour and he wanted to sell me some of their water purification syste


Kevin... this is review 1 of 2---RE: Customer Service

By the time a customer is calling for service, I'm sure it is not a happy call. Your internal (office) staff needs some serious customer service training. In this economy, I would think you need the business and they need their jobs. Generally, they communicate "no concern, no interest and my call is a bother" Bad for business.


There the best

This company was excellent, efficient and got it right the first time. If your water treatment system is broken, CALL Universal water. There the best


Air Head Water Treatment - Use TLC Plumbing Instead

We have a 10 yr. old GE Water Softener that has salt build up, so I called and asked for a maintenance call. They guy who showed up had never seen our unit, seemed challenged to describe what the problem was, suggested that after 10 yrs. it was beyond repair and recommended that we spend a thousand dollars replacing it. The charge for coming out, looking confused and giving me a sales pitch was $100.Addenda: We live in a gated community. Instead of going to the booth and punching our number so we could let him in, he just sat there until I called the company to find out why he was 25 minutes late.

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Regular Hours
Mon - Fri:
Payment method
mastercard, discover, cash, visa
Alamedan Valley
Water Companies-Bottled, Bulk, Etc, Water Treatment Equipment-Service & Supplies
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