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Reviews

09/09/2015

Old Reviews

Check the date of these bad reviews. I have had nothing but good experiences at the Specialty shop. Good customer service a great selection, things you cannot find anywhere else in town, and a lot of good prices.

JR
Julie R.

08/28/2015

Provided by YPmobile

Bought $35 worth of "cake mix" from here. Was awful... Cement like, salty, not sweet, and it broke my Kitchen Aid. Brought this to their attention on Facebook and then they said it was my fault. Never going here again. So disappointed. What horrible customer service. For $35 I expected something that would at least work/taste like cake, and instead I got bad service and a disgusting, gelatinous, dinner roll flavored goopy mess.

anonymous

08/24/2012

Provided by Superpages

They have a lot of great stuff but not what I needed and was sent on my way... Thank goodness for the internet but I like to shop local...

05/31/2011

Bad customer service

I just got off the phone with the specialty shop and the lady I spoke with was extremely rude. I was going to purchase 18 edible images for my wedding cake but will no longer be doing so because of the poor customer service. If the employees are rude over the phone I can't imagine how rude they would be in person.

05/20/2011

Best Prices, Best Service...

I donot know what store the people that have left negative reviews were in but not The Specialty Store. This is one of the few places in New Mexico where customer satisfaction comes first. They do that by employing some of the nicest and most helpful people. I live almost two hours away and called them up to see if what I needed was in stock. Not only did they take the time to check; they also put it aside until I arrived.They also have a wide selection, great prices and helpful suggestions when I get stuck on a design. I always call thembefore I even think about going on-line.Thanks to the owners and employees, as my daughter would say"Ya'll are AWSOME!" Please keep up the good work!

12/21/2010

I love The Specialty Shop

I have been shopping there for years and the employees have always been courteous and helpful to me. I usually find what I need. They have quality merchandise also. I love that place. I recommend them to all my friends who bake and make candy.

07/29/2010

Sincere apologies to our customers

I have read the comments below and have taken these things to heart; I appreciate your business and your constructive criticism. The Specialty Shop is now under new management and will work to earn your respect and be the premier cake, candy and wedding supply store that it once was.

07/26/2010

Specialty House

i have shopped here for years. They beat their competitors prices and the service is friendly. I recommend this store.

06/10/2010

New Owners don't care about business

I've been making candy for about 16 years and I must say, this store and gone WAY WAY downhill. Everything used to be bussling in the store, well stocked. I cannot believe how many things they don't carry anymore. I've asked and asked employees WHY, since I travel a good 3 hours round trip for my supplies. They say new owner doesn't care...too bad, I am now forced to buy on-line.

03/31/2010

Edible Cake Images

I paid $11.95 fror a 3" or 4" image. When I picked up the image it was actually 6 1/2". I informed the owner/managr the image was not the correct size (as was indicated on the order form); however, the person I needed to speak to would not return to the store until Thursday. I told the owner the cake was due on Thursday and this was not an option. I was not offered a discount or another choice. Instead I was told Smith's could reprint for me. When I asked the owner if I had understood currectly she laughed and said yes. I will also be turning this over to the Better Business Bureau becuase I do not have a choice but to use the image I was given. Also, I contacted Smith's and they do not print edible images for customers. Therefore the advise I was given was bogus as well. I feel the person should have been contacted at home since after all it was her mistake.

S
skylaria

05/09/2007

Provided by Superpages
Notably good service experience. They go out of their way to try to find what you need.

Best Customer service I have had. Even if what your looking to purchase is not a big amount they still treat you like your important to them and do all they can to find what you are looking for. This will be my first stop from now on.

SW
Shannon W.

02/12/2006

Provided by Superpages
The best decision I ever made!

they have a great selection of candy molds, . if they don't have what you need they will help you find it!

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Tue - Sat:
Extra Phones

Phone: 505-266-5033

Fax: 505-266-5033

Services/Products
  • Cookies
  • Candy Making Supplies
  • Cake Decorating Supplies
  • Wedding Supplies
Payment method
visa, master card, amex, diners club, jcb, paypal, all major credit cards
Neighborhood
Fair Heights
Categories
Candy & Confectionery, Gift Shops
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

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