Arbor Brook Healthcare

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I would NOT recommend this place to anyone! It was terrible! My Grandmother had to be transfered from the hospital to a nursing home. We chose this place only to be so disgusted and horrified that the very next day we moved her to an excellent facility. In less than 24 hours at St. John's here is what we experienced: 1: Her dinner was waiting in her room for her upon her check in for who knows how long. Once she arrived it was so cold they took it and warmed it up! Didn't get her a new plate, just warmed up the garbage they were passing off as food. A really flat sick looking piece of chicken, rice, brussel sprouts and a hard as a rock dinner roll with a tiny cup of water and a tiny cup of juice. 2 - had to ask for a pitcher of water. Male nurse said well we don't have any more pitchers except that one (pointing to a pitcher that was sitting on a rail in the hallway.) I guess I could take that one, wash it and get her some water. 3 - They were yelling at their residence during the day, I mean yelling. 4 - One very loud male nurse was agitated when we asked about a bed alarm because my Grandmother has sundowners and they couldn't get her any sleeping meds till the following night. He was rude, got red in the face and said he had about 8 other things going and he would get to it when he could. 4 - The rooms are worse looking than hospital rooms, dark, cramed, poor lighting. 5 - The smell is unbearable from the time you walk in the front doors. 6 - We were even told that we should bring my Grandmother food because their food is not that great. (No kidding! Refer to #1) 7 - My Grandmother was sound asleep when 2 nurses came in, ripped her sheets off and began to rip her depends off to change her. She did not need to be changed and was rudely awakened without warning. My Mother was in the room to witness this one. Can you imagine what happens to the people when family is NOT present?!?!!! 8 - Upon our departure to a different facility they boasted of their "high quality" to the tune of $6500 a month. You've got to be kidding me, $6500 for a dump, no thank you. The place we have moved my Grandmother too is like a mansion compared to St. John's and is 2k cheaper. My Grandmother who has dementia is not stupid, she didn't like St. John's and is much happier where she is now. I would not recommend St. John's to anyone or their loved ones.