Cover Care

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Horrible customer service
Don’t walk, run from this company.
They bought out Southwest Pool Covers two months ago. When we bought our cover it came with a 7 year vinyl fabric warranty. We contacted them because our cover was showing extensive solar deterioration after four years. They sent out a tech who agreed the material was prematurely degraded and should be covered. Cover Care’s customer service rep instead stated they WERE NOT HONORING WARRANTIES! If we wanted coverage we would have to deal with the factory directly. Assuming they agreed to replace we would have to cover shipping and labor. Cover care quoted a new replacement showing $400 install. To install a warranty replacement would be almost double that. They bought SW Cover’s business but not their responsibilities. If you have a SW Cover install (and I guess from another review Mossman too) you are SOL.

I’ll be checking with the state consumer protection agency on what recourse we might have.

This review is a Warning to anyone wanting to get a new pool cover for your in ground swimming pool. We just bought a new Cover for our Pool in July of 2017 and We were told that the pool cover would be Warranted 7 years from purchase date & that they would do free Adjustments to our cover whenever we needed it. I will say that when we purchased our cover it was Mosman Pool Cover when we had it installed last year, But now they say that they bought Mosman Pool Covers and they CANT honor what we originally was promised. So now they want to charge Us 100 plus dollars every time they come out for a 5 minute adjustment. All I ASKED is that this Company SHOULD stand firm on all there old / Mosman Pool Customers Warrantee as promised. I will say that anymore so many Companies out there think they can just change the name of there business or say it was BOUGHT OUT by somebody else so they don't have to Warrantee NADA!!! Very Frustrated Customer.