Chet's Wheel Alignment

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GO SOMEWHERE ELSE!!! PLEASE!
Chet's Alignment forgot to tighten my lug nuts on my automobile's wheel. One fell off. My car received a camber shim during a four wheel alignment. I noticed a wobble driving home. It was loose lug nuts with one missing. Luckily, I caught in time and tightened the remaining lug nuts. Tim charged $92.60 plus tax.
06/14/2018 2:00 PM Just called Chet's Alignment and talked to John. I explained who I was and what happened. He said he read my google review and said that it did not happen. He said they have surveillance and that the lug nuts were correctly installed onto my vehicle and that he does not believe me. I explained that the lug nuts were put on the vehicle but not torqued otherwise a lug nut would have not fallen off and I would not have had to torque the remaining lug nuts. Bottom line, He said he did not believe me. I was hoping they would at least look at the wheel and double check that the work was done properly and replace my lug nut, but they said their surveillance verifies everything. Nobody is perfect, including a Chet's Alignment Technician. I let him know I would not be returning. The arrogance of this shop is awful, between Tim and John I have had enough. This is another old business that has eliminated good customer service.
06/15/2018 12:00 Just received a call from Gary. Called me, because he said he saw the surveillance video and the lug nuts were torqued and that there may be a problem with my wheel and that is why the lug nuts did not tighten up properly. Gary wanted to know who put the one lug nut on my wheel because he wanted to know if there was a problem observed with the wheel and there is a concern for safety. I said the wheel was fine when I went in I told him that I torqued the remaining lug nuts and the missing lug nut was re[;aced and that was it. I stated that I do not want to waste anymore time with Chet's Wheel Alignment and I do not trust them. I let him know that I appreciated the call and I which John would have shown the same concern yesterday.

06/20/2018 Customer's Response to Chet's Wheel Alignment's Response:
Chet's Wheel Alignment has a Warranty on their invoice. A Warranty is worthless if the company does not believe their customers. Go somewhere else for customer service.
I am not sure what Gary's intentions were. I am not sure why he contacted me. As you can see by their response, it did not change their position. I told Gary I did not want to waste anymore time on this problem, because I took care of the missing and loose lug nuts myself.
To repeat, after my initial phone call to John, when he said I was making things up and Chet's would do nothing, I had to immediately take care of the problem or I could not drive my vehicle. I tightened up the remaining lug nuts. I went to another shop and they installed a matching lug nut at no cost. I hardly call that a repair.
I was hoping John would respond similarly to the other shop by having me come in and inspect their work and replace a lug nut.
This complaint was about one wheel (rear right) as I stated previously. The wheel had to be removed for a camber adjustment. Improper installation of mag flat seat shank style lug nuts occurs when they are not not fully threaded and seated into the wheel before torquing. The washer on the lug nut should be flat against the wheel before torquing.
BOTTOM LINE: I do not trust these guys and will not be returning.

Went to them some years ago, will never go back. Asked them to align an '86 Cadillac, got it back full of vibrations. Took it back, was told that they needed to be able to do anything at all they wanted, with no notification to me. In essence, they wanted to spend with no restrictions. When I told them that wouldn't work for me, they became scornful. Overpriced and belligerent.

I WAS TOLD THAT THEY WERE GOOD AND I SHOULD HAVE MY FRONT END ALIGNMENT ON MY 2006 DODGE RAM 2500 4X4 DIESEL TRUCK. DONE THERE. WHEN THEY LOOKED THE TRUCK OVER THEY FOUND THAT MY FRONT BALL JOINTS AND TIE RODS WERE SHOT AND NEEDED TO BE REPLACED (A COMMON PROBLEM WITH DODGE TRUCKS). I BOUGHT THE TRUCK NEW AND HAD 118,000 MILES ON IT. THEY GAVE ME AN EXCELLENT PRICE, REPLACED ALL THE WORN PARTS WITH HEAVY DUTY NON-DODGE PARTS (THANKFULLY) AND I WAS ON MY WAY. VERY GOOD PRICE, NICELY TREATED, FAST WORK AND EXCELLENTLY DONE. VERY PLEASED AND I STRONGLY RECOMMEND THEM (AND I LIVE OVER 80 MILES FROM ALBUQUERQUE).

After buying new wheels, I bought new tires at COSTCO. After 4 attempts at getting them balanced at COSTCO (severe shimmy, wobble, felt like riding on square tires), I went to Chet's. Chet is a WIZARD. He remounted the tires, analysed the out-of-balance conditions, remounted the tires one more time, and finished with a road force balance. What a difference! My car rides like it should.Need an alignment? Chet's also performs magic with alignments too. Reasonable pricing. Great to do business with.