Pep Boys Auto Service & Tire

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Worst place ever! Took my car for brakes & rotor replacements. $701.23 way over priced 1st of all for all four wheels.



Once the tech was completed the cars keys were handed off to the cashier & then handed over to me with a side note *"the tech spilt brake fluid on the rotors, he tried to get as much off as possible; but just so you know, it'll smell like some thing is burning". D'oh butter fingers! But no biggy.



After driving the car for three days the smell gets worse rather than going away. On the fourth day my check brake light comes on, and then the brakes go out!



That's correct, completely gave way! Fortunately no one was hurt and nothing was damaged aside from a NDE moment.



Had to have the vehicle towed back to their shop, for a re-inspection. Apparently and according to their company the tech who spilt the fluid on the rotors, didn't install the calipers correctly, which ruined the back rotors, ruined the brake lines (some how) and.... well obviously ruined the calipers.



So we were with out transportation for a full day, land locked! Obviously they needed to correct the brake system nightmare they created. They replaced the entire brake pads, rotors, new calipers & brake lines at their expense! Which was to be expected.



How ever, being my only vehicle (which they were told) they offered no compensation for my time being land locked at the house.



The corporate office has been called, I've asked for a full refund on the initial labor portion of the job $340 as compensation. -I didn't pay them $701.23 to have my brake system ruined and have them keep my vehicle unexpectedly.



The corp. office recommend I settle this with the store manager Jeff. Who more or less laughed off my request for compensation of them screwing up the job he tried to explain to me that the calipers "just fell off" and that he feels they've "gone above & beyond".



No Sir! Going above would have been doing the job right the 1st time, going beyond would be $340 (-labor cost) compensation for my family being with out a vehicle due to your stores negligence.



(Imagine the lawsuit had there been an actual accident!)



Not only am I peeved about their quality of work, poor costumer service, now I can add, I'm tremendously peeved at his/their arrogance to assume I'd buy the none sense of "they just fell off" & they "went above and beyond".



Sincerely,

Rusty



Customer from your 3638 Cobb Pkwy N Acworth, Ga. 30101 Store



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