Turning Point Counseling

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CLOSED NOW - Opens at 8:00am

Appointment Time (1 out of 5): I was on a two week waiting list for three months.



Atmosphere: (2 out 5) It's a nice office. The waiting room is a bit cold and spartan, but the therapy rooms are nice. It's a little too fancy for my taste. I like something warm and inviting - this makes me feel I'm visiting an insurance office.



Office Staff (1 out of 5): The girl at the desk has never cracked a smile. She's very young and looks like a professional, but doesn't use professional service. They also inputted my insurance wrong the first time, leading to a plethora of phone calls to my cell while I was working. I asked them to call my work number instead during, but that went unheeded. I was very frustrated with this, but just got a temporary print out of his card for proof that they had inputted his information wrong.



Therapists (1 out of 5): Let me be clear: I feel the therapist my son saw does not care about her patients. The first session, she was not warm towards my son, nor did she try to connect with him. She watched him, asked him a few inane questions, let him play with some toys and she expected me, his mother to fill in the rest. I felt that she didn't know what to do with him.



The Meat of the Review: I specifically asked for morning appointments, and I explained that it was easier for me to ask off from work in the mornings than in the afternoons after my son gets out of school. We scheduled two appointments in advance, and I asked off for both of those days from work. A week before the first appointment, the receptionist called to ask if I could reschedule, telling me the therapist needs to take her mother to the doctor on the morning of question.



At this point, I became irate. I have been on a waiting list for three months to get into this office, and they have given me heck over their mistake on my insurance. (I had assumed it was my mistake until they informed me otherwise.) The reschedule was my last straw. I told them how upset I was and displeased with the service. At this point, I have already asked for hours off from work that I could not work. As a blue collar family, every hour at work counts! I told them under no circumstances could I reschedule, that the therapist would need to reschedule her appointment for her mother since I had already made arrangements at work. The therapist calls me back and drops my son from their patient list because I could not be "more flexible" with her. She was apparently offended that I told her to reschedule HER appointment for her mother since I had already made arrangements at my job for that morning.