Highland Power Equipment

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Recently bought two spark plugs there for a $700 machine my father-in-law bought there two years ago. They sold me the wrong plugs. They wouldn't refund $7.50 because I didn't have the receipt. Silly me. I discarded it, thinking a place that sells snow blowers would be competent enough to sell me the correct plug for a machine they sold (and still have on file in their computer). Bob blamed me for not bringing in the old plug first. Funny. When I buy a part at the auto parts store, I tell them what kind of car, and they give me the part (without me taking out the old one first to show it to them…amazing!!!). Anytime I have bought parts (including spark plugs) at Caola Equipment on Park Ave or John Deere on Rte. 146, I always seemed to get the right one. He indirectly called me an "idiot" for not having the receipt. When I calmly told him I’d be happy to tell people how he does business, he started flailing his arms and said “Oh I'm sure you’ll go running up and down the street yelling to everyone how bad we are.” For a moment, I thought I was on candid camera. I opted to use the internet to share my experience. He was rude, completely unreasonable, and lacked business sense and common sense. I only went there to do a favor for my father-in-law. Terrible experience. We will never go there again.