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M
mwt321

06/10/2008

Provided by YP.com
Run Away FROM This Company! Beware!!

I called this company to do a $39.95 "tune up" on my A/C unit for a rental property that I own in Winter Haven.



When the the service technician showed up, I explained that the a/c unit was not gettting cold. We walked around the outside of the house to the compressor unit and I pointed out some wires that looked to be in rough shape that maybe the former tenant had hit with the weed eater.



He then asked me to go inside and make sure that the unit was on. I turned the unit on and I walked over to the window to talk to him and I noticed that the fan blade on the compressor unit was turning while he was holding the loose wires together. He then put duct tape around the wires and said that was the problem.



Anyway, long story short he said that since I didn't have the water on at the house, that he was unable to do the "tune-up". So I asked him what I owed him. He said he'd check his book for the price. He gets his book from his van and pulls it out and shows me that the company's "diagnostic fee" is $103 and he'd have to charge me a service call normally $69, but he was going to give me a break and only charge me the $39.95 "tune-up" price (which he never performed!)



I went ahead and paid him with a check and told him that I thought the price was ridiculous for a piece of duct tape and 10 minutes of time and he said that's what "the book" says so that's what I have to charge. Well, after he left, I called the company and was eventually able to talk to one of the owners (Roy).



I explained the situation and he said that he would talk to the technician and that they would not cash my check and on the following Monday, he would call me and we would come to a amiable price.



Well, he never called, so I called and asked to speak to Roy. Apparently Roy was too busy to talk to me, but he had the receptionist to relay to me that he would refund me $20.



So bottom line... A piece of duct tape and 10 minutes cost me $142.00! Not only did this company rip me off on price, but one of the owners flat out lied to me.



I wish I would have read a review like this Before I called this company! I hope it helps you so you don't make the same mistake as I did calling this company.

claimed iconBusiness Response10/29/2009

I am very sorry this customer feels so ripped off. I took a stand against someone trying to abuse my services. This person threatened this message when I spoke to him and I refused to be bullied. The whole story is that we responded to an afterhours call for this gentleman and repaired his system. We gave him a break on the overtime cost and I myself gave him an additional $20.00 discount to try and prevent this message. I guess this just shows you can't please everyone. I can only hope the public can see through this bashing.

This listing has been claimed by a business representative.

More Business Info

Hours
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Brands
Lennox
Neighborhood
Temple Grove
Categories
Air Conditioning Equipment & Systems, Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Duct Cleaning, Heating Contractors & Specialties, Major Appliances
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