Douglas Ave Day Spa & Salon

Write a Review316-652-1474

OPEN NOW - Closes at 5:00pm

This spa is such a dissapointment due to the fact that I basically threw my money away. I had purchased gift certificates during the holidays. I called a few days before their expiration to schedule appointments, but got no answer after calling several times and leaving voicemail messages, e-mail messages and a mailbox note. I simply wanted the services, a refund, or some type of arrangement to get my moneys' worth. This place constantly changes owners and hours. Don't waste your time and money here. The supposed previous owner never called me or e-mailed. I proceeded to e-mail her once again after she e-mailed some kind of flyer for a service for the next 15 callers. How strange!!! I finally heard back from her, but said she couldn't do anything because they had expired and she wasn't running the place anymore and wished I had called earlier to give me an extension on them. Hello!!! How many different kind of messages did I mention leaving above? SEVERAL...

I am extremely disappointed with this place. I went in for a massage and it was supposed to start at 12 noon. This woman who was doing my massage was on her phone and told me it would just be a few minutes. I ended up waiting almost 15 before I was even taken to get ready. Then I had to wait probably another 10 minutes just for the massage to start. I set my appointment for that time because I had a few other things to do in the afternoon but because of her carelessness and disrespect to me, I was unable to make my appointments. I do not recommend this place. The massage was ok, but she smelled like cigarette smoke. Not relaxing at all.

I went to this spa/salon for a mani & pedi. I was very disappointed in the quality of product used and customer service regarding my poor experience. The nail polish used was old, sticky and goopy. It did not dry. I waited in the salon an hour for the product to dry and my nail tech assured me at this time that I could leave as it was dry. One hour later I touched something to my nail and the polish was messed up. I phoned the salon, they offered for me to come back at the end of the day, but I couldn't as I had an engagement that evening. No other time to return was offered. They did offer me to return immediately and touch it up myself, but truthfully adding more wet polish at this point would have been counter productive. Seven hours later that day, I sat on my hands and then discovered fabric prints in the fingernail polish. Eleven hours later, my dog jumped and landed on my toe, to leave a gash in the polish. This is not normal! The salon does not sell the product it uses, so I was unable to purchase the polish and do any touch ups back home. I have contacted them several times for retribution as I do not live in Wichita. They are unwilling. At best, I would hope that they would refund the nice tip! I will not go back to this salon and do not recommend anyone else go.