Kitchen & Bath Authority

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The worst customer service I have ever experienced. I placed an order online and it said the price was zero. They would not honor the price. They called to tell me the price was wrong - I called back and did not hear back from them, for over a week. That held up the rest of the items on the order. I called to see if a product was in stock. I was told it was being delivered to their warehouse the next week and would be sent right out to me. They claim they have problems with that mfg but they did not tell me even though I told the phone sales person that I needed it asap. I did not get it for over 2 months. I left numerous messages and sent emails to the customer service representative and did not hear back. I finally pushed enough buttons in the hopes of speaking to a different service representative.I asked for the correct filter to use with a product and was told the wrong one - and then they would only exchange with a 25% restocking fee. Their customer service is horrendous and I will never ever ever use them again.

The worst customer service I have ever experienced. I placed an order online and it said the price was zero. They would not honor the price. They called to tell me the price was wrong - I called back and did not hear back from them, for over a week. That held up the rest of the items on the order. I called to see if a product was in stock. I was told it was being delivered to their warehouse the next week and would be sent right out to me. They claim they have problems with that mfg but they did not tell me even though I told the phone sales person that I needed it asap. I did not get it for over 2 months. I left numerous messages and sent emails to the customer service representative and did not hear back. I finally pushed enough buttons in the hopes of speaking to a different service representative.I asked for the correct filter to use with a product and was told the wrong one - and then they would only exchange with a 25% restocking fee. Their customer service is horrendous and I will never ever ever use them again.

My kitchen remodel went exceptionally well. From the initial design work to the completion of the project, I was impressed by the service, timeliness, and attention to detail. Workers were on time, focused on getting the job done correctly, were experts in their field, and were careful about cleaning up each day. I am pleased with the quality of the materials and workmanship. After talking with other vendors, I'm glad that I decided to contract with Kitchen and Bath Authority.

Have had the folks who now own Kitchen and Bath Authority do several projects for me including a kitchen and basement. They are careful workers using first rate materials and. Though not the cheapest available, you get what you pay for with them. I'm planning a remodel of our master bath and won't even bother calling anyone else