Golden West Transmission

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In response to your comments, notice that there were many details left out regarding insurance company, and the body and fendor shop who installed the wrong transmission with wrong gear ratio, causing computer problems, which goldenwest trans spent endless hours figuring out, and communicating with the body shop and the insurance company, all in order to help you, Maritza. unfortunately, you failed to appreciate and see the hard work and time and effort to resolve your transmission needs, and Goldenwest Transmission only charged you $300 labor plus the computer of $130, which was needed in the diagnosing. The other shop you mentioned has been servicing your family for many years, and despite their time and effort in working with you, you failed to pay them for their work in the amount of $1400. They do accept checks when it is previously arranged, unfortunately you brought to their attention that there was insuffiecient funds in your checking and that you had just deposited money. This is why GoldenWest Trans asked to contact the bank. I can only hope that your negative and confused comments does not prevent any potential future customers that would benefit greatly from the service, from coming to Goldenwest Transmission, who has been satifying customers for over 30 years.

I was shocked by your comments, and inquired from Jerry, the owner, what had happened with this case.

Thank you,

Diane
A person who knows Goldenwest Transmission.

What happen to all the people who had problems with Goldenwest Transmission I guess Jerry and Grant paid someone to clean up their mess? They are not on Yelp any longer

I have a 2003 Toyota Avalon with 175,000 miles went to a Toyota dealer and they said a new transmission was need cost around $4,000.00 for a factory rebuilt. Did not want to pay that

This is a very true account of what is happening with me and Golden West Transmission.

I have a 2003 Avalon with 175,000 miles on it my transmission had a jerk when you shifted into drive had another transmission shop try to fix it and he back off said it’s a Toyota and he decided he did not want to work on it and very nicely give me my money back without me asking. Herd that Goldenwest Transmission will work on Toyota.

Took it to Goldenwest saw Grant and Jerry, they test drove it and said it was the engine and transmission mounts and I said no I just had them done 100 miles ago, Jerry said he would need to take the transmission apart to see what was wrong and he would charge me $1,000.00 for it and if I did the work with him I would not have to pay $1,000.00 which sounded reasonable to me. Said it would take five days at the most. Asked him the worst it could cost said to rebuild it $2,700.00 and I thought this was a good deal since Toyota wanted $4,000.00.

Many calls from me to Jerry and Grant, Jerry does not answer or returns calls kept getting told by Jerry and Grant they were working on it. Two weeks after leaving it with them I get a call from Jerry it is ready, I ask what he did to it and he said he will talk to me when I get there

I get there Jerry and Grant said it is running beautifully and gives me a bill for $3,483.00 I am lost for words, ask what this was for he said we fix your transmission and I said I never authorize you to do any work but diagnosis it (Law says he must have it in writing) which he did not, I paid him after an argument about the bill got in my car shifted into drive and the same jerk is there. I said to them you did nothing about the jerk he said well it's an old car with 175,000 miles on it that is the best I can do and it's been fix to industry standard. Told him I wanted my money back they would not do it.

File a complaint with the Bureau of Automotive Repair they investigated said he was wrong and wrote several citation with several violation and told them they should give me my money back and they refuse, now the Bureau of Automotive Repair cannot do anything for me to get my money back, they just write citation, so off to small claim court. The following our events that have taken place

Goldenwest wrote a letter to the court it was the wrong court and wanted the trail dismissed; it was not the wrong court

Asked for a different court date because Jerry and his wife were going on a long plan vacation it was granted 30 days I had to wait for another court date

Go to court Jerry does not show sends Grant said wrong person is being sued has to be the corporation; Grant agreed to be herd as the corporation. Judge gives me judgment against them. Jerry files a vacate of judgment said Grant was not authorize to represent him it is denied, he has now filed an appeal of judgment, case will be herd May 7th 2014 @ 8:30 AM in Superior Court Santa Ana, CA. He just trying to get out from paying back for the bad work he did. Court rule in my favor and Jerry appeal. The appeal was dismissed the Judgment based on I authorize the repair. Jerry and Grant have refused to honor the Warranty of 12,000 miles. I had 2 diagnoses from Toyota and 3 from transmission repair shops that said I need a new differential which is the part of the transmission. As a 75 year old Senior I feel I have been taken by crooks and our judicial system help them, what has happen to justice

I've brought my car here the past several times I needed work done and they've done a great job.



On top of that the customer service is fantastic. Both Grant & Jerry in the office take the time to explain the work being done and the breakdown of charges as well as work to make sure their customers get the best overall value on parts.



I'd certainly recommend GWT!

I took my Jeep to Golden West Transmission because of a "thumping" noise I couldn't track down. Jerry (Owner) went on a test ride with me and heard the noise.



A few days later calls me and says it was the transfer case and needs a new pump. $920.57 later and the noise is still there...



He says let me try again. He thinks it is the drive-shaft. I told him I already had it checked but he insisted that was the problem. He took it to the same drive-shaft shop I did - It was fine. I am out another $506.19 and the problem was still there...



He then decides it is in the differential and agrees to look at it for "free" because as he put it, he loves a challenge. It was eventually narrowed down to the locker in the differential which they couldn't fix (understandable). However Mike (I believe he's a manager / mechanic) said he "re-shimmed the rear-end and tightened it up for me".



Well guess what? Rear-ends are temperamental when it comes to re-shimming. Basically he ruined the gears in the rear-end and that cost me $1100 to have replaced at a shop that was more experienced with rear-ends.



When I called Jerry to complain, he pretended to be generous and offer to refund $100 towards my new gears. His rationale was that since Mike didn't charge me to re-shim the gears, there is nothing to refund. So, basically he said he broke my Jeep and caused me $1100 in damages for free. What an insult. I haven't even been by to try to pick up the measly $100

Only reason there is one star is because it won't let you post with no stars. I'd give them negative stars if I could. I WILL NEVER recommend this place to any of my friends or family, my enemies for that matter. I had my transmission replaced, by this company, because my car stopped going in reverse. Then my axles started to go bad a month after my transmission was replaced. A year later and 200 miles over the warranty, they refused to look at my car and figure out the problem. I also had taken my car in 4 separate times to have them look at the transmission and a year later my car now has the original problem of not going in reverse. I was and am still very disappointed in this company and disappointed in myself for spending the money on having them replace the transmission that no longer works.... Jerry and Mike are nice guys but sad that they won't help when there are problems with their work that was done....

It's hard to trust mechanics these days. We all know that. Jerry at Goldenwest Transmission can definitely be trusted to take care of you. I highly recommend him. He took care of me, and all my families cars.