Higgins Body & Paint, Inc.
3899 S Redwood Rd, West Valley, UT 84119
Reviews
01/25/2019
Provided by YP.comI had an 8 AM appointment to get an estimate, set early so that I could make it to work on time. I arrived at 8:02 and pulled right into the estimate lane inside the building. The woman at the desk told me that everyone was in a meeting, so I should have a seat in the waiting room and they'd be right out to get me.
At 8:15 AM having seen no one, I went back to the desk to remind them that I was there, and was told that they were still in a meeting, and it would be another 5 minutes. I informed them that I had made an appointment for 8 AM, which was important in that it would allow me to be at work on time. I also reminded them that they had sent me text the previous night reminding me of that appointment time, and asking me to do them the courtesy of contacting them if I couldn't make my appointment time.
Her response was to offer that I could reschedule if I wanted.
Yes, that's right. Despite having a confirmed appointment time, they kept me waiting for 20 minutes (and wanted me to continue to wait) because they were having an internal staff meeting, and the response was that I should schedule a new appointment time, write this morning off, and do it all over again including the 20 minute drive.
Keep in mind that the shop opens at 8 AM, so there wasn't some backlog of other customers in front of me. I was the very first vehicle that had arrived this morning.
I asked to speak to the owner or manager to make sure there wasn't some confusion at the front desk. The receptionist went back to a room I could see where several people were sitting around, and came back and said that he would be out in several minutes. I asked who it was that day, and low and behold it was Jake Higgins (I assume either the owner or his son). At that point I gave up and left.
If you, like me, want to take your business to a place that respects your time and appreciates your business, Higgins Body & Paint is not that place.
More Business Info
"Home of the collision repair experts"
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Services/Products
- Air Bag Service & Repair
- Back Windows
- Side Windows
- Window Lettering
- Alignments
- Windshields
- Appraisals
- Insurance Work
- Restoration
- Doors
- Warranties
- New Parts
- Volume Discounts
- Loaner Cars
- Graphics
- Color Matching
- Dent Repair
- Lights
- Sunroofs
- Early-Bird Drop-Off
- Lifetime Warranties
- Free Pick-Up & Delivery
- Undercoating
- Auto Body Customizing
- Broken Mirror Repair
- PokeStop
- Detailing
- Painting
- Two-Stage Urethane Painting
- Military Discounts
- Chip & Scratch Repair
- Tires
- Coupons
- Brakes Service & Repair
- Senior Discounts
- Clear Coat Finishes
- Paint Protection Film
- Inspections
- Vinyl Top Repairs
- Hail Damage
- Aluminum & Metal Work
- AAA Discounts
- Free Towing
- 24-Hour Availability
- Free Estimates
- Truck Body Repair
- Paint Repair
- Spray On Bed Liners
- Equipment & Supplies
- Wheel Alignment
- Delivery Services
- Spray Booth Painting
- Truck Glass
- Interior Repairs
- Lettering
- Roof Work
- Same Day Service
- Paintless Dent Repair
- Frame Straightening
- Glass & Windshields
- Fiberglass
- Imports
- Welding
- Fiberglass Service & Repair
- Unibody Service & Repair
- Maintenance & Service Contracts
- Pick-Up Services
- Used & Rebuilt Parts
- Paint & Painting Supplies
- Student Discounts
- Fleet & Contract Services
- Auto Glass
- Paint Removal
- Fast Services
- Body Rebuilding
- Pokemon Go Gym
- Body Work
- Maintenance
- Corporate Accounts
- Windows
- Estimates
- Fenders
- Collision Services
- Towing
- Custom Painting
- Auto Body Trim Repair
- Mobile Services
- Rustproofing
- Bumpers
- Custom Auto Painting
- Van Glass
- Pinstriping
- Service & Repair
- Auto Glass
- Bumpers
- Truck Glass
- Van Glass
- Lights
- Payment method
- amex, cash, debit, visa, mastercard
- Accreditation
AAA
Better Business Bureau
- Social Links
- Categories
- Auto Repair & Service, Automobile Body Repairing & Painting, Truck Body Repair & Painting, Truck Service & Repair, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels-Aligning & Balancing