Valley West Uniforms

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My fiancé just started the EMT program at Mercy, and was told she needs to get her pants at Valley West Uniforms. She was very apprehensive about going there because of the poor service she received when getting her uniform for Noah's restaurant. She went in one day and was told that this particular pair of pants were the only ones they had, and the smallest size they had was a 6. My fiancé is a small girl and wears a size 2 jeans. She literally could pull the pants over the jeans she was wearing when she showed me. The lady that was helping her said they could hem the, but that's how big they are supposed to be. She went back the next day to pick the pants up after the hem, and was working with a different lady. This lady preceded to show her multiple pairs of pants that were either cheaper than the $60 she paid for the huge pants, and the looked a lot nicer as well. She then told my fiancé that they could easily order a size 2 for her, but it would take a couple days. So how does one customer go in and get told this is all we have, and can't do anything else for you, then get told the every next day with the lady who helped her the day before standing right there, that she could indeed get smaller size?



I feel it was a lack of training at the customers expense, and has made for a frustrating time for someone who was excited to start this program. How is she supposed to perform her job correctly as an EMT wearing pants that fall down?



She was also told that she could not return the hemmed pants in exchange for a smaller size even though it was store error. Poor poor management.

I had been using this store for a few years but I would not recommend it now. I never had the displeasure of ordering from them until now since I usually only shopped the racks. I ordered a top 5 weeks ago, at the time I was told a week, maybe two. Its been 5 weeks now! FIVE! I called to ask about the status and they say it should be here next week...that was week 3 going into week 4! Now I call back asking for a refund and they say it has to go back on the card I purchased with...the bank account is closed. They tell me my only other option is in store credit to which I told them I just got a job where I no longer have to buy uniforms, I wear the uniforms at work. They tell me they have other items...I am not spending over $100 on shoes I will not shop the shoes there..I will go to a shoe store for proper shoes...the owner says "Well then I guess I can't help you! Come get in store credit and then have a friend pay you for the credit and let them use the credit!" Wtf?! So that is assuming I have friends in the same line of work and I'm sorry why would they do that if there is no benefit for them? So then I would not get back my whole amount of money...maybe half! Damn con artists! If you are unable to give me my merchandise why can't I have my money...because they "have no control over delivery from suppliers" and can do nothing to get the top here...I think if they are unable to deliver they should be able to give my money back!