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TS
Tara S.

07/27/2018

Provided by YP.com

This review is late but never the less necessary. I used to like NorthStar Credit Union before they started the shinanigans. So I got an auto loan through them that required me to have insurance from the purchase date of the car. I asked my insurance company to fax the paperwork...they never did. NSCU contacted me and I took them the paperwork. I was told by Brenda who worked at an on campus location for my job told me everything was okay & I would be contacted if there was an issue. So 5 yrs pass...it's time for my last payment & there's an extra $1000 on my statement. I call to ask why & am told it's for insurance coverage they gave me while uninsured. I told them that was settled 5 yrs ago. Still Regina Martynek insisted that I provide proof from 5yrs ago. I had changed providers 2 months after getting the car. Needless to say the situation was never settled because I refuse to be ripped off. She couldnt provide any proof tht a 3rd party was ever paid insurance on my behalf. Then she had the nerve to say they do it to their customers all the time as if it's just the normal thing to do. I think it's sad to pay a note on time faithfully for 5yrs to have your credit report ruined because someone didn't do their job 5 yrs ago or Regina maybe does this to scam customers on a regular. I dnt know. What I do know is I paid every note faithful until the end, but my credit report has been ruined by NorthStar. Credit Unions are great. Just don't use this one unless you want your faithful payments to turn into funny business that doesn't make sense. Mind you, she kept lowering the amount like I would bargain with giving away free money. Stay away...they let evil witches that don't value their customer base work here. BAD CHOICE XXXXXXXXXX!!!!!!!

More Business Info

BBB Rating
A+
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Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
Extra Phones

Phone: 630-231-2790

Fax: 630-393-7353

TollFree: 800-983-6828

AKA

Northstar Credit Union

Weco Credit Union

Other Emails

Categories
Mortgages, Banks, Credit Unions, Loans
Other Information

Parking: Lot

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