Boats & Motors

Write a Review781-245-3080

OPEN NOW - Closes at 7:30pm

User Rating: 1 out of 5 stars
by Dissatisfied customer 12/29/2010
Had my snow blower serviced last year and the owner, Fred was abusive and rude. I needed another one serviced this year and decided that his foul language may have been a onetime occurrence. They picked up my snow blower and serviced it and delivered it to my house. I was on the phone when Fred showed up at my door and directed him in. I wrote out a check for a price $40 more than quoted and Fred started telling me what he would not guarantee and I stopped him and said that I was very busy and that it would be fine. My 85 year old mother was sitting at the table when Fred started unloading the F bomb. I told him that nobody speaks to me that way and to get out of my house. He then proceeds to tell me (after he had my check) that he was going to take the snow blower back. I went out my garage door and took it into my garage and then the f bombs started again. I told him to get off my property and he even threatened to take a swing at me. This guy has anger issues and likes to bully people. He said he did not need my business, which is fine with me, but I will spread the word to all my friends. By reading the reviews I can see his foul language and abusive behavior is a pattern. I have no problem with the work, just his gutter mouth and abusive behavior

This place is fantastic. Fred and Mary and everyone else in the chain who helped me were great. I bought a Tohatsu 6hp outboard at a great price, supported a mom and pop establishment, and now have the comfort of knowing if there is any issues I have someone to call locally instead of outboards. com or whomever. I was greeted, educated and made to feel very comfortable by the excellent crew there. They spent an hour running the engine before they released it to me and then another half hour explaining everything. From operation to care and maintenance to the problems with ethanol in fuel. The shop is medium sized and stocked very well. I will use these people whenever I can from now on and can recommend them without hesitation.

Our family purchased a used fixer upper
Boat
I have been at supply stores from Boston to NH
With no luck with parts and everyone seemed to be bothered by me becouse was trying to budget money becouse many parts to purchase
When I walked in this store I knew right away this place was different
Lady talked me out of buying few things telling me one step at a time what if I don't get engine going I would spend all this money for nothing.
Her and her husband I believe where very very helpfull
And I spent a 1/4 of what every other place was telling me that I needed to buy.
Our family thanks your family for all your help This summer will be a blast becouse of you

I began going to Boats & Motors back when they had a much smaller shop in Winthrop and due to their great service, prices, and money saving advice have followed them to Wakefield. I keep my boat in Gloucester so I leave a city over loaded with marine stores/service centers to get to Boats & Motors now but they have time and time again proved worth the ride.



When ever purchasing a product whether it be off the shelf or special order I am always given multiple options from OEM to aftermarket or just the same product by a different maker.



The same money saving advice goes for the service. Many times they have told me how to make a repair myself, even at the cost of them not getting the labor to fix my issue, just to see that I leave as a happy customer.



I have recommended this store to many friends and family from Gloucester, Winthrop, Framingham and York, ME that have continued to drive by other big chain marine stores and smaller local ones because the prices, service and unparalleled honesty can't be matched elsewhere.