Luxury Hair Salon and Spa

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Albert by far cuts the best men's haircuts in town! I will be coming in the near future for sure ! !

Luxury Hair Salon and Spa is amazing! She did an excellent job on my hair! She colored and cut my hair. It was above and beyond what I imagined! I highly recommend her :)

Luxury hair salon & spa inc. I love service by lyudmila. And my husband like haircut by Albert. We will come back.

Very friendly and awesome customer service Albert is really good at what he does best haircut I had

Amazing service and atmosphere, environment was professional but friendly also. Albert the barber, was excellent, didn't know exactly what I was looking for when I there but, with Albert's recommendations came away happier than ever.

Amazing job Albert,thank you

I went to this salon couple months ago and i have to wright a review for Luxury hair salon and spa .This salon is amazing!!!
Lyudmila styled my duagther and also my hair we are also both love with the results.She did an amazing job

I have looking for a good barber for a while now ,walked into this place and install like it .Great service,and very friendly people. Albert gave me an amazing will be coming here monthly for my hair cuts

It was a really good experience and was one of the best places ive been. Albert was friendly and I was really happy with the haircut

Reading review of highlander2164 and honestly wanted to see how many good reviews this person posted. 0! all 1 star trashing other companies. This salon has been there for 4 years and has outstanding service and all the people that are working there have professional license. Shame on you highlander2164!

Be careful visiting here. Make sure your operator has License to practice. They were recently sited for unlicensed operator.

My husband booked me a 3 hour spa package for my birthday that on their website displayed as "$249 for a bath, facial and 90 minute massage". When he booked, they told him it was $300, ok, maybe they've since increased the price...



I go in for my appointment and the last thing to do was the massage. My husband had said I'd be getting a 90 minute massage, but while talking to my masseuse, she said I was scheduled for a 60 minute massage. I insisted that my husband who had booked and paid for the services was under the impression it was 90 minutes. She said she would verify and came back to say that she was right, I was scheduled for 60 minutes.



Afterwards, I told my husband that it was a 60 minute massage and not 90 that he thought it was, he pulled up their website that showed "$249 for bath, facial and 90 minute massage".



We understand sometimes the prices of things increase, however, a $51 increase AND a decrease of 30 minutes of the massage. HIGHLY doubtful or way overpriced, especially considering that if you add the costs of these things separately they don't add up to anywhere near $300 (isn't the point of those packages to save money?).



My assumption would be whoever scheduled it didn't book it correctly for a 90 minute massage and they didn't want to stretch out my appointment (they were already running 20 minutes behind because the bath ran long because the person doing my facial (who seems to be the owner, Jeannie herself) didn't have anything set up and ready for my facial (so the review below about her being disorganized and unprofessional is spot on).



My husband called and told them that the services he booked and what I received was not the same. They told him the website prices were outdated, he cited that in addition to the price difference, the package had 90 minute massage listed, not 60 minutes, then they said that it should have been 90 minutes and that they would talk to the owner and call him back.



Any reputable company would either refund the difference in price (to make up for the decrease in service due to false advertising) or would offer a 30 minute massage for free or half off a 60 minute massage.



However, he got a call back over a week later (only after he called again to ask why he hadn't heard back yet) stating that the owner said that "we all told your wife that it was only 60 minutes and you were told it was 60 minutes when you booked and paid for it". The fact is, he was not told that, and the website he was going off of said 90 minutes. They were not doing ANYTHING to make up for the bait and switch they had done.



**Note that by now their website HAD been updated to say 60 minutes massage for that package instead of 90 minutes, however, the price still shows $249... Most likely because they realize that should be the fair price if its only a 60 minute massage included, yet for us they charged $300.



What their site shows today (as I'm sure it will continue to change):



Serenity Spa Package $249 (3-Hours)

The ultimate experience of our signature spa treatment begins with a warm flower bath medley, followed by a European Facial, then flip over to begin your 60 minute deep tissue massage.



EXTREMELY POOR customer service and shady business practices.



Reading through the other reviews below, I wish my husband had seen some of those before booking so we could have avoided this place altogether. Places like this are why reviews are so important to read. Spend your hard earned money elsewhere.

Owner of this place was amazing.Great Service, Best hair color, highlights,Massages,Tanning,Baths. What have I not tried? I keep coming back for more. ! I've been around looking for a good hair colorist..none have been able to give me the hair color I've been looking for, I was referred by my friend to this Salon and decided to schedule an appointment.The whole staff was extremely nice. Heidi colored my hair and the color turned out amazing. It was the exact hair color I wanted . Just an amazing service! Will definitely continue going there!!

I purchased a Groupon and received 5 star service . Employees did not pressured me to purchase anything . When I was leaving I also received $20 gift for any other services I would wish to come and use at the spa . Very satisfied ! Will be back . This salon is gorgeous and should be in LA !

I purchased a Groupon treatment. The treatment was upgraded which of course cost me extra. A recommendation for another representative at the salon to give me a treatment ended up burning my skin. There was not any offer for a refund or even an apology from the representative. I was told I needed six treatments in a row. The person went on vacation after I had three treatments and when I questioned her about it she said I did not need six treatments in a row. NOT SATISFACTORY

AS I walked in to this place I was amazed on how well everything was done, Starting from music to service. Great staff , very friendly, very relaxing atmosphere, 5 stars service at a 3 star price!