House of Smoke

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CLOSED NOW - Opens at 9:00am

Long story short. I go there to get my first ecig. Not knowing to much about them. I have there employee fill my ecig. Well she fills it with the wrong product, a product not meant to be used in an ecig. Which in return causes damage to the new ecig I just purchased. I go to return it and I'm told they can't return. At both locations (Mill Plain and Fourth plain) reminding them that it was there employee that did this. but yet I'm still denied an exchange or refund so now I'm stuck with this ecig that doesn't work the way it should. I will never ever shop or recommend this branch of stores to anyone. They horrible period.

Great place, large selection of ejuice. Really like their drip e juice, cool bottle i keep saving my empty ones!

Every wrap ever I've ever bought there was stale, no refunds, no exchanges. Their products are cycled between the stores that are all family owned. With no regulation, they treat their customers like garbage, and get away with selling non-functioning products. It is up to us to stop giving money to people like this.

This is, hands down, the worst establishment I have EVER been in. The owner and all of the employees are some of the rudest people I have ever met. I used to shop there a lot, and I would stomach the poor customer service because I lived close to them and it was convenient, but no more. The other day I was in there and a customer tried to return a faulty piece of equipment and the employee behind the counter gave a bogus reason for why they wouldn't take it back, and on top of that, she asked the guy "can't you read?". She insulted his intelligence several times during that conversation and that is just ONE of MANY instances of this I have seen. Please don't go there. They represent everything that is wrong with that industry. They act more like drug dealers than store owners. Please, people. Don't let them get away with this. It wasn't just the employee's fault. The owner encourages this kind of behavior. They don't care about anything but taking people's money, and once they have it, you'll never get it back. They say they take returns, but that is a down-right LIE! Everyone I know says the same thing, and the person below me who posted the good review was very likely either someone who works there or a friend of the owner who wants it to seem like they run a legit business. Tell everyone you know not to go here. They are terrible, terrible people.

The best smoke shop around. I love this place. The variety of stuff is amazing. The people are nice, very nice shop. Excellent prices. You can't beat this place.

Since the State of Washington has banned decent smoke, its hard to find any. I spent $17 at the House of Smoke on Mr. Nice Guy Unbannable, it was a total waste of money. The new legal stuff does not get you high. The only effects are a feeling of DISAPPOINTMENT. I feel so ripped off now!