Adept Moving & Storage, Inc.
6300 Ventura Canyon Ave, Van Nuys, CA 91401
Reviews
08/22/2013
Provided by YP.comI just used this company for my move yesterday and I should say these guys really rock!!. They were nice enough to accommodate a request for a change in the move start time from 9 AM to 10 AM since I had to run some errands. They came right on time. They listened to my requirements and then started. They did not take even one break. They kept going and finished all the loading in 2 hours. The unloading was even quicker and finished in 1 hour.
They were extremely professional and courteous and did not complain a bit. I definitely recommend them.
08/22/2013
Provided by YP.comWe've used Adept for the third time this past weekend. We have always extremely pleased with their services. They are very careful, fast, and reasonable priced. Couldn't recommend them more!!!
08/19/2013
Provided by YP.comI have moved 4 times in the last 4 years and this has been my best experience.
The 2 guys they sent were friendly, very careful with my furniture and happy to help with any additional requests.
I would certainly recommend them and for $59 per hour they were extremely competitive.
08/04/2011
Provided by YP.comMy experience with Adept Moving is a disgusting nightmare! The person I contact, his name was Anthony. He promised me that he’d send the best people. I moved on 7/23 weekend from Calabasas to Playa Del Rey. 3 movers moved a 3-bed room house, plus there was no traffic on road, they used 13 hours! They also scratched my hardwood floor. After the move, we found they ruined our bookshelves with the tape and 2 boards on our TV stand are missing. I called Anthony, his attitude completely changed from before the move. He denied all my complaints, insisting the movers did a beautiful job, and my complaints are insulting to him. I told him that I had moving experience before, compared with my previous experience, this is how I truly feel He started to use “f” word, call me bitxx, even curse all Chinese. I told him that I'll tell all his behavior on line, he threatened me if I did, I will not get even one penny of claim compensation for my losses and damages. This person is inhumanly rude and the experience with Adept Moving is a disgusting nightmare!
By the way, for this horrible service, I paid twelve hundred dollars.
Dear wyawei, Thank you for your review. We constantly monitor our customer service and your review was very helpful. Actually, it resulted in serious managerial changes in our company. My name is Max. I'm a new Customer Care Manager at ADEPT MOVING and I'm here to ensure best possible customer service that anyone can imagine. I understand your dissatisfaction with the move you had with our company, but please believe me the things are completely different now. This is because our company has now new employees, who understand that customer satisfaction is No 1 priority of the company. We (new managers) truly want to solve the issues caused by former employees in order to make every customer satisfied and change their negative past experience for the positive attitude to new customer policies and incentives promoted by ADEPT MOVING. On behalf of all company's employees I would like to apologize once again for the inconvenience you had to face during that move. Please allow me to have a chance of writing personal apology to you. I would have already done so, but I don't have any your contacts. I would really appreciate if you find time to respond to my e-mail [email protected] or call at 323-466-2618 (Monday through Friday from 8am to 5pm) and ask either for me or Eugene. Just give us a chance for an apology!!! I assure you that your opinion would change for the best!!! Thank you very much for your time, patience and kind understanding. Sincerely, Max Koby Customer Care Manager ADEPT MOVING
More Business Info
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
3234662618: 877-678-6683
- Payment method
- all major credit cards, debit, cash, insurance
- Neighborhoods
- Greater Valley Glen, South Valley
- Other Link
- Category
- Movers