Midas

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OPEN NOW - Closes at 6:00pm

The only thing not ridiculous about my commute is trusting Midas Ina Rd with my car. Jeremy and Cory give me peace of mind and I have my car serviced there regularly.

These guys are not to be trusted. They run a pretty nice-looking operation, with smiles and first-name service. I have been impressed with the way they have treated me in the past. This morning, however, they lost a customer. My wife had been complaining about some squeaky brakes for a few weeks, and there was some shakiness on braking, so I made an appointment with Midas. They put the car up on the lift, inspected the brakes, and then broke the news to me. My pads were almost worn through (they said less than 3mm was left), and the rotors were "below spec" and couldn't be resurfaced to fix the shakiness. So new pads, and new rotors, both front and back. He also suggested a brake fluid flush (though they hadn't inspected the brake fluid). All told, it was going to be $700 and change. I was almost ready to just have it done, but I decided to at least call around to get a few competitive bids from others. The guys explained that he "happened" to have all the parts in stock today, and that he could get it taken care of in under an hour since the car was already "taken apart." Luckily I stuck to my guns and left.



As it happened, I ended up going to another place that impressed me with their price and service. So I'm sitting now at a brake shop, expecting to have them do the same work prescribed by Midas. But guess what? My pads and rotors are fine. The guy took me out to SHOW me the pads, and there is AT LEAST 8 mm left on both the front and back. The rotors are plenty thick for resurfacing as well. So I'm having this place do the resurfacing for $140.



Sorry, Midas. You just lost a long-time customer because you tried to con me into paying for service I didn't need. You just lost all my future oil changes (used to go to Midas all the time) for two cars, as well as any other typical service needs. And in today's internet-connected, user-review-centric world, you are likely going to lose much more than just my $700 of brake service. I hope this review discourages hundreds of your future customers from doing business with you.