Jeff's Heating & Cooling Inc

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After the technicians sent out by my home warranty company took two weeks (during a heat advisory) to diagnose a bad control board, then promptly go out of business as soon as the part came in, we called Jeff in, as he had done work on our house for the previous owners. After running diagnostics on our system, resetting some internal switches, and cleaning our coil, we had a/c again. The previous firm would have charged us three times more for an unrequired fix. Jeff was prompt, is well-connected in Troy, and was a pleasure to do business with--very highly recommended.

The work done on our house provided by Jeff's Heating & Cooling was extremely unsatisfactory. Jeff's level of customer service and lack of personal accountability after the check clears is unacceptable. While Jeff speaks highly of his years of experience, he has forgotten the one thing that drives American Business, Customer Service. Jeff did the bare minimum when repairing the discharge pipe of our homes furnace. In an effort to get the job done quickly the pipe was discharged directly into our air conditioner unit thus relaying the heat directly back onto our house and ruining the paint and siding. In effort to contact Jeff to discuss a reasonable solution, Jeff denied all accountability and hung up the phone on me. I strongly recommend reconsidering Jeff's Heating & Cooling.