Freightliner Of Arizona

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Took my 2012 Cascadia in for service and wow what an absolute nightmare. First it was like walking into a black hole, nobody knew what was going on with my truck, couldn't get anyone to answer my questions. After 6 phone calls with no answers to my questions I went down there and spoke with their service advisor Chris. After 10 minutes of looking for information on my truck I received an estimate for repairs and it wasn't even for the problems I brought it in for. I asked what this was and they told me they couldn't find the problem I had requested they look at but they did a "Free" inspection and found several "other" problems which is what the estimate was for. I ask to speak to the Service manager and was told Craig Lopez was not there but the general service manager 'Beef' "WTF" was there. After waiting for 45 minutes I was finally able to speak with "BEEF" I ask for his name and told him that beef wasn't very professional he told me his name was larry winiewitcz (don't know if I spelled that right). I told him what had happened and he said "it is what it is" if we can't find the problem there's nothing we can do but we can fix the items we found on our inspection (which by the way was not authorized by me). I told him no and to bring me my truck, he said there was a bill on it and I had to pay $146 bucks for their check out time. Oh did I mention my truck is still under warranty. I informed him that my truck was still under warranty and I shouldn't be paying anything. He said that if they are not able to make a warranty repair then the customer must pay. I was livid and told him to bring my truck up. He said "pay the bill and I will". I got up and left, called the Freightliner help desk and spoke with a gentleman named Matt. He called the dealership and put them on a three way with me. In the end Matt ended up giving them some authorization to bill Freightliner and they let my truck go. I WILL NEVER GO BACK TO THAT DEALER!!!!! EVER!!!! and to have a service manager with the name BEEF what a joke of course he looks like a side of beef couldn't even get out of his chair to shake my hand.