Visionworks

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OPEN NOW - Closes at 6:30pm

First class service and my glasses arrived in 7 days. The staff offered recommendations and were helpful. All of my friends shop here and I can see why. Great overall experience.

The staff are warm and friendly and provide excellent service before and after the sale. I couldn't be happier and will be recommending this location to my friends and family.

11/5/16
I ordered two pair of glasses at Visionworks, 2060 Market Drive, Stillwater, MN 55082. I requested that the lens material used be the same as the glasses that I had ordered from Visionworks on October 14, 2013 and on May 7, 2015. Jennifer, a Visionworks associate, placed the order for me.

11/16/16
I picked up my order and started to wear my new glasses. I traveled to Denver, CO and every time I was in a vehicle, I experienced difficulty using the glasses.

11/30/16
I called Kevin J. Evans, the General Manager, at the Visionworks store in Stillwater. I explained to Kevin J. Evans that I was not able to use the glasses for driving because of how they were refracting light and that they caused dizziness. He checked the recent order and my last two orders. My November 5, 2016 order was incorrectly filled with polycarbonate lens material instead of CR-39 plastic lens material like my last two orders. Kevin J. Evans stated that he would personally handle the remake of my glasses and that I would be reimbursed for the difference in price between the plastic lenses and the polycarbonate lenses. [I now question if the Jennifer, the Visionworks associate, intentionally placed my order with the more expensive polycarbonate lens material.]

12/12/16
I called Kevin J. Evans and he stated that the “glasses are not in yet” and that he would call me when they arrive at the store.

12/29/16
I waited on hold for 15 minutes to talk to Kevin J. Evans. He stated that he had been on funeral leave for two weeks. He stated that the lenses for the glasses “broke in the factory”. He stated that he was personally handling this matter and that the glasses should be at the store in one week. He stated that I would receive a full refund of $285.56 because of everything I had been through.

1/13/17
I called Visionworks in Stillwater, MN. I was told that Kevin J. Evans was in the Roseville, MN office for the next two weeks. Furthermore, there was NO RECORD for the remake of my glasses on file at Visionworks in Stillwater, MN.

I went to the Stillwater, MN store and met with Alexa Harmon, Retail Supervisor.
She stated that Kevin J. Evans never processed my glasses remake order on November 30, 2016. I noted that Kevin J. Evans had lied to me on November 30, 2016, December 12, 2016 and December 29, 2016 when he told me that he personally had handled this matter for me and that my glasses would be remade promptly.

Alexa Harmon processed my reorder and assured me that my glasses would arrive by January 23, 2017. I requested a full refund of the payment I made 69 days earlier on November 5, 2016.

1/16/17
I called Eric Beller, Territory Director for Visionworks and detailed the poor customer service that I received and the lies that I had been told by Kevin J. Evans about the promised remaking my glasses. He told me that he was going to check into this matter and call me back.

Eric Beller called me back four hours later. He stated that what had happened to me was a “comedy of errors”. I questioned why Kevin J. Evans, the General Manager of the Stillwater, MN, had lied me to on three separate occasions. Eric Beller stated that he did not know why and that he would be handling this matter internally. He apologized and stated that I received a full refund on January 13, 2017 and that I would be receiving ‘free glasses’. Eric Beller was unwilling to provide me with a written apology or a written explanation of why I had received such poor customer service.

I stated that the February 2017 issue of Consumer Reports magazine evaluated eyewear retailers. Visionworks was ranked 33 out of 39 companies. My experience with incompetence, deception, questionable business pra...

11/05/16
I ordered 2 pair of glasses at Visionworks, 2060 Market Drive, Stillwater, MN. I requested the same lens material that was used for my 10/14/13 and 5/7/16 orders.

11/30/16
I called Kevin J. Evans, the General Manager, at Visionworks. I explained that I was not able to use the glasses for driving because they caused dizziness. My 11/5/16 order was incorrectly filled with polycarbonate lenses instead of plastic lenses like my last two orders. He stated that he would handle the remake of my glasses and that I would be reimbursed for the difference in lens price.

12/12/16
I called Mr. Evans and he stated that the “glasses are not in yet”.

12/29/16
I called Mr. Evans. He stated that the lenses “broke in the factory” and are being redone. He stated that I would receive a full refund of $285.56 because of everything I had been through.

1/13/17
I called Visionworks and was told that Mr. Evans was out of the office. There was NO RECORD for the remake of my glasses on file at Visionworks.

I met met with Alexa Harmon, Retail Supervisor. She stated that Mr. Evans never processed my glasses remake order on 11/30/16. I noted that Mr. Evans had lied to me on 11/30/16, 12/12/16 and 12/29/16. Alexa Harmon processed my reorder. I requested a full refund of the payment I made 69 days earlier on 11/5/16.

1/16/17
I called Eric Beller, Territory Director for Visionworks and detailed the poor customer service that I received and the lies that I had been told by Mr. Evans.
Mr. Beller called me back four hours later. He stated that what had happened to me was a “comedy of errors”. Mr. Beller stated that that he would be handling this matter internally. He apologized and stated that I received a full refund and that I would be receiving ‘free glasses’.

The Feb. 2015 issue of Consumer Reports ranked Visionworks 33 out of 39 eyewear retailers. I wish the review had been published before I had the misfortune of going to Visionworks on 11/5/16.

Stillwater MN shop is unorganized and needs help, I have had nothing but issues!!!! Lost my Order/RX twice (2014 & 2016) and my grandmothers once!

The people here are all about making sure every customer is happy. My son plays sports and his glasses would get banged up and bent constantly. They would fix them on the spot, for FREE. I recently broke mine. They repaired them in less than a day. Once again, FREE. Customer for life.