White Oaks West Animal Clinic - Hospital

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I would recommend White Oaks West Animal Clinic to anyone! They are caring, professional, and clear on instructions with our Sammy ( dog ) once we took him home. Great Clinic for your Pets!!

The doctors and staff at White Oaks West Animal Hospital are awesome! They truly care for your pets as if they were part of their family. I highly recommend them to anyone:)

This inaccurate information was concerning to find on the internet as we would have been happy to speak with you directly to resolve these issues. We were pleased to see Lily and provide services for her.

As a veterinary hospital, her health and well-being was our priority. Therefore, as was explained prior to booking the appointment, examinations are performed on every animal prior to rendering any service. Birds in particular can become very anxious, and it is necessary to provide an examination prior to grooming to ensure they can withstand the stress. A treatment plan was provided and approved by you as well. Services included an exotic exam, three gram stains, a fecal floatation, and grooming. All of our avian grooming prices are a flat fee based on the size of the bird. This fee includes wing, nail, and beak trims so trimming the beak was not a financial gain. Because you frequently cross state lines and experienced a recent problem doing so, a Health Certificate was filled out and was issued at no charge.

This was a very unfortunate occurrence. Lily bit down on the dremel during her beak trim because she was not accommodated to the dremel as she is a young bird and just beginning her grooming treatments. The dremel was stopped as soon as the bite occurred. We have a dremel that allows a slower speed to be used and adjusts easily to avoid further damage upon such occurrence, which may have skewed your perception.

As a veterinary clinic, we have a wonderfully compassionate staff that cares for all animals no matter the species or the size. Your conclusion that we are unable to treat avian species is unsupported. We have a very experienced staff who have provided zoo animal care, including many avian species, for several decades. Although we are not groomers, our employees are highly trained and educated staff which offer grooming services as a convenience for the avian community.

Never again. Took our conure in for a nail trim. They had to do a complete exam before they would do the trim. They asked if they should do her beak. I responded, "only if she needs it." Well, of course they did it (more money for them). They used a dremel (God, I hate that device) and she bit down on it. The vet didn't even react until they'd gone down through the beak and into the soft tissue. Now our happy, beautiful bird has a hole in the side of her beak - she won't even TRY to drink water and has trouble eating. I get that she bit down on it. I don't get why the vet didn't turn the damn thing off and just kept it on and trying to pull it out of her mouth. She said the soft tissue will come back (no time frame for this) and said nothing about how long it takes the beak to grow back. She said if eating is a problem, "put water in it." I'm sure Lily will love soggy pellets. What a complete and utter disaster. This was a terrible, horrible, no-good very bad experience and I recommend you find a good avian vet (they said they were avian vets but they lied) for a bird. This place was a huge mistake. I came away paying $200 for a mutilation - and they tried to blame a small bird for their incompetence!

Oh dear, Sara. It sounds as though you've been caught up in the world of "catty vet techs." I've worked as a vet tech at several clinics around town, and Sara's story sounds all too familiar. I’m sure that the level of care at this clinic is just fine, or they wouldn’t still be in business. However, working for places like this can be difficult. The techs have a habit of treating someone new as if they are not part of the “inner circle,” and they’re very good at talking behind others’ backs. Although “Greg” is poking fun at Sara’s inability to take “constructive criticism,” I think his own ability to take criticism speaks for itself here. He’s responding to a post that was put up almost a year ago. Get over it, Greg. 
I stumbled upon this review while job hunting, and I certainly won't be applying now!

I am one of several employees that have been at White Oaks West for more than ten years and am taken aback by Sara's portrayal of this clinic. My experiences here have been wonderful and I can attest to the high quality of care that all of our patients and clients receive. The whole staff takes great pride in their responsibilities. Every staff member that I have worked with in my long time here has expressed a deep sense of family and involvement from the others here at White Oaks. In fact, 3/4 of the staff have been here for 5+ years and the most common reason that our employees seem to leave is to pursue college. Those employees very often request that they be allowed to return for future employment, either permanently or over summer/winter break. Needless to say, Sara's sentiments are not shared by any other staff that I have encountered. It is rare and unfortunate when an employee doesn't work out and I feel that it is quite unfair to the clinic for the disgruntled employee to discredit a good business in this way.

Great staff! Our Westie just celebrated his 16th birthday. He's received the best of care from Dr. Greg Hurst and everyone at WOW over the many years. We wouldn't take our dogs anywhere else. They love your pets as much as you do!

I worked for this hospital for about 6 months, and I honestly have never been treated more poorly by an employer in my life. The doctors and staff attempt to seem friendly in front of clients, but behind the scenes they are rude, unhappy people. Clients are constantly talked about behind their back and made fun of, and the animals who are boarding are not played with or made to feel comfortable during their stay. Knowing what I do about this hospital, I will never take my animals there again, and I certainly recommend that people take their beloved pets elsewhere.

Love the doctors and staff- we were more than pleasantly surprised by the atmosphere and care that we received.