Apollo Spas

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CLOSED NOW - Opens at 8:00am

I have been doing business at this location for the last 5 years now and have had nothing but fabulous support. Customer service is second to none. The service department has been very supportive in all aspects of service. We have an older hot tub but we have been able to maintain it because of the fabulous service from this business. Never worried about going back. Thanks

The service from Apollo spa's was horrible. We bought a house with a hot tub already here and had them come check it out to make sure everything was in good condition. We had to wait 3 weeks for them to send out a service tech. I filled the hot tub up before they came and everything was fine. Now after they checked it out, it leaks, needs a new pump and I had to pay $200.00 for them to tell me? Now i have to pay another 800.00 for a new pump which was supposed to be installed the next day. 2 weeks later I called to find out why I haven't heard anything, I was told the wrong part came in and I would have to wait another week before a tech could come out to replace the new part. One week later I called again and they have the right part, but it now costs $250.00 more than I was quoted weeks ago. Inflation maybe? Overcharging, more likely! My end result was I then told them to cancel the service call because of the poor service, I explained that charging $90/something an hour is fine as long as you have good service to back it up, which they did not. The service rep told me " our service department is very busy and we have lots of customers so we must be doing something right". You are not doing something right, you just have a poor quality product that needs replacing a lot, my 4 year old hot tub has now been replaced with a new hot tub fom another company with a better reputation.