United Equitable Group

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Absolutely, undeniably the worst insurance company I've dealt with. They dodge your calls, lost our paperwork twice and used that as the excuse why they haven't given authorization to fix the car that we rented to their insured....2 weeks after it happened. The adjustor, Carlos, claimed he would call back, more than once, only to find out that he wouldn't and actually wasn't even at work the day he was supposed to call back. His "partner" Marlene hasn't been able to be reached either and doesn't return our calls. Robert is another mystery employee that can't be reached, although we were told to, and doesn't return calls. I have never been run around like this in my 30 years in the repair business. I will not ever rent to someone with this excuse of an insurance company. Never! Their actions are what I would expect from a company that is going out of business.

do not choose this insurance company. they are bunch of crooks and will never pay. They have just denied my claim of the total lose of the vehicle. Now what??? i guess i`m going to have to see them in court!!! right after i got in to car accident i went online to check and OMG i wish my agent told me in the beginning that United Equitable has such reputation. I am so mad that now i`m stuck with financed car with the debt of around $5,000.00. Freaking great company ever!

The worst auto insurance company i have ever experinced! They will never call you back and give you the run around until they decide to drop you completely and not pay your claim. I am not stuck with $10,000 left to pay on a totaled car.

I actually had no problems with this company at all. My claim was taken care of within 10 days. Everything was taken care of once they received all my paperwork in the mail. That's the key with companies like this, you need to make sure you follow procedures and submit all paperwork quickly to have your claim approved. Ray Aviles was the adjuster I spoke to and he was professional through the entire process. He explained to me that as long as I turned in all my paperwork and had my vehicle inspected right away that my claim would be taken care of right away. He was right, my claim was approved within 10 days and I was reimbursed my entire rental! I recommend this company to anyone!

Okay, first of all if you have this insurance co. because it's cheap, you're an idiot and you won't even get what little you pay for it, even worse is when they don't cover you and someone like myself has to sue you. I was rear ended 3 days ago by one of this companies insured. I spoke to "Ray Aviles" and he answered the phone with an "what do you want" attitude (that was after informing him of the claim number). After a few short moments of actually using language above his educational level, he piped down until the end, when he informed me that there is a problem with the coverage of the insured driver! LOL OF COURSE THERE IS!! LOL. I knew immediately that this guy was going to deny this woman, and subsequently my claim against her (HE HASN'T YET, BUT JUDGING BY WHATS ONLINE ABOUT THESE "PEOPLE".....).



I have been to the BETTER BUSINESS BUREAU AND THIS COMPANY HAS NOT RESPONDED TO OVER 65 COMPLAINTS AGAINST IT!!!! IF AFTER READING THIS YOU STILL GET THEM, YOU GET WHAT YOU DESERVE, HAVE FUN PAYING A PERCENTAGE OF YOUR FUTURE EARNINGS TO COVER AN ACCIDENT YOU THOUGHT YOU WERE COVERED FOR.

http://www.bbb.org/chicago/business-reviews/insurance-companies/united-equitable-insurance-in-skokie-il-5437/complaints#breakdown



To really make your voice heard, you must contact the ILLINOIS DEPARTMENT OF INSURANCE!!!!!

http://insurance.illinois.gov/



tHEN FILL OUT THE COMPLAINT AND SEND IT IN!!! IF YOU AND ALL THE OTHERS THAT HAVE BEEN SCREWED OVER BY THIS COMPANY UNITE, WE CAN SEND THESE PEOPLE PACKING!

http://insurance.illinois.gov/Complaints/file_complaint.asp

IT IS VERY IMPORTANT IF YOUR INSURANCE COMPANY USE THIS AGENT FIND ANOTHER INSURANCE COMPANY PLEASE. If you get into an accident don’t count on UNITED EQUITABLE INSURANCE to promptly attend to your needs. My fiancé called me super pissed because he felt that they were giving poor service so I decided to give them a call. When I called I felt like I was just a claim number and not a valued customer. The representative had a very nasty attitude and had an “I DON’T GIVE A DAMN” mentality. Already, my fiancé had told me that he was getting voicemail after voicemail so I figured it would be different for me-WRONG. I continued to keep getting voicemails and finally I asked to speak with a manager. Dawn the manager gets on the phone and she starts cutting me off and started asking me questions such as: I am insured with them (implying – why are you calling?) etc. At this point she is speaking over me as I’m trying to ask questions. Then this woman had the nerve to tell me that I am not even married to him yet – why am I calling for him. I WAS FURIOUS after she said that so I instantly hung up the phone . I called back quickly and the rude rep answers once again and I asked her what was the company’s address so I can handle this manner in person. She goes quote “why do I need the address” I was in disbelief - I couldn’t believe it. Then she finally gives me an address. I Google the address because I had an intuition that she was lying and intuition served me right because THAT WASN’T THE ADDRESS. She deliberately gave me the wrong address. This insurance agent has VERY bad customer service and they are liars. BOTTOM LINE IS IF YOUR INSURANCE COMPANY CARRIES UNITED EQUITABLE INSURANCE KEEP LOOKING FOR OTHER INSURANCE.