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K
kerilihaney

01/12/2012

Provided by YP.com
I wish I could give less than ...

I wish I could give less than one star. This office has horrible communication. After I hired them to work my custody case I knew it was a huge mistake. What should have taken a month took 4 months due to the lawyer canceling and rescheduling court dates around her schedule: when the court sets a date, I felt like my kids and I were important enough for her to make it--apparently not. All the while charging me even more money. I later found out they charged me $40 every time I called into the office to ask what was going on, if the case was going anywhere and even when I called to ask if I was ever going to hear from my lawyer. I ended up settling the case outside of court without my lawyer. Then she sent me this insane bill. We came up with a payment plan and I made my first payment. Two weeks later they sued me in small claims court for the balance. I settled with them and paid the balance immediately because I was tired of dealing with them. They robbed me. Throughout the whole ordeal, they never returned calls or messages (even when we were working the case). The bill (just to give you an idea) came out to be over $3500.

claimed iconBusiness Response06/10/2012

I appreciate the opportunity to respond to this review. I take great pride in my excellent client service and I am sincerely sorry that someone felt this way. I would simply point the reader of this review to some facts. For example, four months for a custody case is an extremely short period of time as most custody cases last from nine to eighteen months. In addition, no charges for calls would have been added unless the client actually spoke to the attorney or paralegal. Therefore, there were obviously calls by the client that were taken and/or returned. It is clearly spelled out in the fee agreement that phone calls will be billed. Also, $3500 is extremely fair for a custody matter. I encourage individuals to research the cost of custody cases as they are often in excess of $10,000.

This listing has been claimed by a business representative.

More Business Info

Hours
Regular Hours
Mon - Fri:
Extra Phones

Phone: 937-903-6668

Payment method
discover, master card, visa
AKA

Roberts Roberta S.

Kelly, Scott A

Roberta S Roberts Attorney at Law

Categories
Family Law Attorneys, Legal Service Plans
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