Bell Lexus North Scottsdale

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OPEN NOW - Closes at 6:00pm

Experience started out fine during the initial phases of ordering a vehicle. The staff appeared competent but time exposed them and true nature of the lack of customer service.

Received multiple sides of when the vehicle was expected to arrive. None of them were in the ball park of being accurate. I was also told that I would get an update every 30 days of when the vehicle was expected to arrive and the never happened either. I initiated all contact with the dealership and learned Bell Lexus doesn’t care about their customers. I was told by one of the sales associates (Cameron fisher) I would receive the 3,000.00 put down on the vehicle back if anything happen with the vehicle or if I did not purchase...”we can’t keep your money”. Well I have not received it back yet and but non the less purchased the vechile through another dealership with true customer service out of state. I was welcomed with open arms and gladly purchased the vehicle out of state as they immediately built trust and discuss the process of how the vehicles were manufactured and delivered to the dealerships. What I learned was Bell never had a vehicle on the inventory and were scrambling to find one through another dealer but couldn’t pick up the phone and let me know. Appreciate all the support Bell.

Definitely lost a potential customer and many more active military from southern Arizona based on this 1 experience.

Don

To start this review, you must know that I detest car shopping. So much so, that my husband said it was a really good afternoon when I only got mad at 1 out of 3 sales personnel the first afternoon we went to test drive various models! We were looking for a used, smaller SUV and had been considering about 3 different manufacturers, although I had a soft spot for the Lexus RX models as I had owned one previously. We found a great looking used RX 350 at Bell Lexus and went on a test drive with Greco Barbaro who was pleasant and actually listened to us when we said we were just starting the process and not ready to buy that day. He didn't push us verbally or herd us inside of the dealership so that his manager could take over the squeeze. Thank you for listening to us Greco! When we decided we wanted to pursue this particular Lexus further, Greco worked with us allowing us various options that would enable us to take the car to our own mechanic to check it thoroughly before proceeding. All was good and the sale process went smoothly without any last minute surprise add-ons. The dealership even beautifully repainted a medium-sized scratch on the back bumper that we asked if they could address. What a pleasant experience! Upon picking up the car, we noticed that the car did not have it's extendable luggage cover. Not essential, but it's nice to have, and we just didn't notice that this particular vehicle was missing the part. Greco contacted the previous owner of the car, but he did not have the cover. However, Greco, post-sale, pursued in finding us the correct part. That is customer service like it used to be! Thank you, Greco for your part in making this car purchase one of the easiest, most pleasant ones I can remember.

it was great i have been there several times now and i always receive great service, i literally want to stay owning lexus vehicles because of the service i get at the north scottsdale location

Pleased with many visits over the years, despite location. Now that they are close I'm even more likely to use.