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R
rockylilly

11/11/2011

Provided by YP.com
I am a contractor and Frank th...

I am a contractor and Frank the owner called me to take a look at his floor for an epoxy coating the he needs to have re done. In my 15 years of being in business I have never meet someone who is so argumentative, rude and like to accuse others for his personal issues. The bottom line is he has no money to spend on this project, wasted all of our time and became very insulting telling me how I do not know my industry. I have spent over 2 months educating him, sharing with him how he can save money on this project, explained how he has moister issue and so on. This is a warning to all contractors, beware of this guy as he will waste your time and put you down and insult your intelligence.

claimed iconBusiness Response02/27/2012

Wow. There's a reason this guy has nothing better to do than THIS. Check out HIS online reviews- there's a pattern here. Thin-skinned and hot tempered; after his last response in our email exchange I chaulked it up to a medical condition or the need for a 12 step program. Read his comments and notice that he believes he's somehow entitled to my business. In our biz epoxy flooring does in fact chip badly when heavy objects are dropped on it; my objections are valid. This boils down to different biz philosophies: I treat my customers and potential customers like kings. This guy seems to be a desparate contractor who got his feelings hurt. Below is a transcript of our email thread- it makes for some interesting reading. Thanks, Frank Beck www.beckseuropean.com Hello Frank, I have not heard back from you in regards to getting your shop floor coated. Please let me know if you want to get this done or not. Many thanks, Jon Kopp Founder / President Quality Epoxy, LLC Office: 480-250-9996 Fax: 480-214-3874 http://qualityepoxy.com Jon, I'm looking at other options at this point. Investing this kind of money into a floor that I don't even own is difficult to justify. Thanks, Frank Well, there is no other option other then not coating your floor. What did you think it was going to coast? You work on nice cars, I would think you would want a nice floor. There is really nothing more I can cut to help you out on pricing. I have given you the best I possible can. If you are going to coat it, do it right otherwise don't do anything. Jon Kopp Founder / President Quality Epoxy, LLC Office: 480-250-9996 Fax: 480-214-3874 http://qualityepoxy.com Jon, Actually there are other options including but not limited to Kiwi Tile or Race Deck. I can take that with me when I leave plus it looks a lot better than epoxy and won't chip when we drop heavy, sharp objects on it. Your unfamiliarity with options in the flooring industry surprise me and your attitude comes across as arrogant and flippant. I would tread more carefully in the future as to how you talk to potential customers. I DO work on nice cars and could never talk to my customers this way. Good luck with your business. Frank Beck Hey Frank, Thanks for the insult. There is nothing wrong with what I said to you. I treated you with respect from day one. I am very knowledgeable in my industry. The one who is not knowledgeable is you. The tile looks like crap, the race deck is garbage and the best thing is an 100% solid epoxy floor with a high gloss finish plus you need the moisture protection down and polyaspartic so you are not shut down. I also gave you options of breaking the job in half for you to save money. Just because you lack knowledge in this field does not justify you putting me down. I will fill a complaint to the BBB and the city of Scottsdale on your behavior towards me. All I have done is helped you on what you called me for. What did you think I was going to do? Coat your floor for free? Don't call contractors and waste their time if you have no money and no need to put others down. Your lack of money and knowledge is clearing upsetting you and therefor making you blame others. Good luck! Jon Kopp Founder / President Quality Epoxy, LLC Office: 480-250-9996 Fax: 480-214-3874 http://qualityepoxy.com

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Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Phone: 602-997-6572

Brands
Porsche
Payment method
amex, discover, master card, visa
Neighborhood
Airpark
Categories
New Car Dealers, Auto Repair & Service, Automobile Parts, Supplies & Accessories-Wholesale & Manufacturers, Used Car Dealers
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