Bridge Street Family Medicine

Write a Review845-246-3000

CLOSED NOW - Opens at 9:00am

I agree with other bad reviews, lies and the only reason they operate is because it is small dead end town with nowhere else to go. I was misdiagnosed with a serious disease, medicated, and then researched my own lab reports. Let me put it this was, I found more medical knowledge in my lab results than they did, and I went to a specialist elsewhere who confirmed that I had no such disease. I'd call this a sham of biz, under he name of medicine. If I can do better medical work with my lab results than my doctor, dr. Kyaw, the nurse, and the lab.... You have been warned. Now I have no disease, I have a good doctor who actually does his job.

The Office staff of this practice needs to be 100 % replaced, they patronize patients, they lie, and have absolutely no personality, The only reason this office is still open is solely because not many other Doctors are available in Saugerties...if you had the option of negative satisfaction that is the rating I would give.

Dr. Eugene Heslin calls himself a doctor. He never earned that respect, in my opinion. He owns Bridge Street Family Medical in Saugerties, NY. He and his staff were a huge disappointment. It was nearly impossible to get an appointment with him, I have frequently seen his office staff sitting in their back office behind the window, eating, talking loudly and socializing; rarely answering the phone. Usually when I call, I get a busy signal. If they do answer- before you can get a word in edgewise, they put you on hold and leave you there for about ten minutes. They have no concept of social etiquette or courtesy. Judging by their poor communication skills and lack of common courtesy, along with their obvious ineptitudes in running an office, they're quite obviously paid minimum wage. For them, that's generous. His staff is lazy, surly, arrogant, and officious. They act as though they're doing you a favor, not the other way around. 

I was suffering from a fever, nausea and hives. I phoned to get an appointment with Dr. Heslin and as per usual, got the run around by his staff. Like his office staff, Dr. Heslin was completely impersonal, egotistical, arrogant, and unprofessional. 

I recall one time in particular, I was early for my appointment (as usual) and I waited for almost an hour in his waiting room. When they finally called me in, there was no apology for the long wait. This has happened every single time that I have had the misfortune of waiting in their office, listening to his staff laughing, chatting, and fooling around in the back office. They're completely disorganized. They never keep anything on file either, they're always repeatedly asking me for information (not related to billing) that they already have on file. All they need to know is that it is current. Heaven forbid they not get paid immediately.

When Dr. Heslin entered, he didn't even greet me or say hello. He just stood there impolitely glaring at my hives as I explained my symptoms. He wouldn't make eye contact. He didn't even bother to order any labs. He just jotted down a scrip, like any uncaring doctor and walked out of the room without even saying goodbye. Incredible!

Another time, I had injured my shoulder in a fall at work. I had to literally ask his permission for a scrip to get an x-ray! His staff made me feel completely invisible. I had to call around to find a radiologist. I had to call four places and wait two and a half days to get an appointment with them. 

When I finally had the x-ray completed, Bridge Street Family Medical's office NEVER called me to give me my results or to follow up. I got nothing in the mail either. I had to call them for a follow up appointment. What a joke. I should have just gone to the emergency room in hindsight, but I wanted to save myself the $500 deductible and figured that since it was during their office hours, that they would be competent enough to quickly diagnose me and take care of it. How wrong I was. Dr. Heslin and his staff have absolutely no concept of professionalism, efficiency, diagnostics or quality care. If I were you, I would seek medical attention elsewhere than Bridge Street Family Medical. They were a huge waste of time. This was bar-none, the absolute worst doctor practice that I have ever been. They're complete hacks.