Santa Fe Tails

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Santa Fe Tails, at the very least, practices deceptive advertising and TAIL-telling. We were charged almost TRIPLE what was verbally quoted at their reception desk and what is listed on their RATES page. What’s worse, our young dog returned home with a bad case of diarrhea - leading us to question what happened while our dog was OFF CAMERA.

When I picked up my son's dog (Wed, December 31, 2014) they handed me an empty bag of puppy food and a chewed up bone. I asked if there was a dog bed or blanket and was told they supply the bedding. With that response, I then asked where (specifically) did our dog sleep. They answered, "One of the suites." I continued questioning and mentioned that I had diligently watched the video feeds and never saw our dog in Suite 1 or 2 (the two listed as Channel 7 & 8 in their webcam). In fact, I described the two dogs in Suite 1 and an EMPTY Suite 2 (no dogs, no beds). She then explained he stayed in another suite - one that is not listed and does not have a video camera. She changed topics to make me aware that there was a balance due and asked if I knew how this would be paid – I said it wouldn’t be appropriate to speak for my son who was paying the bill.

After leaving, I learned that my son paid the amount that was quoted, but was disputing the remainder - THREE TIMES what was verbally quoted. When the bill was questioned, Santa Fe Tails explained that we were charged at their RESORT rates.

The explanation was sounding like a “bait and switch” tactic.

As soon as I returned home, I did a Google search for Santa Fe Tails – the Google search resulted in direct links to their website including WEBCAMS, Rates, Daycare, Classes, About Us, and Dog Academy. Next, I did what I expect most people would do: clicked on the RATES link where a full day rate and a 10-day package. The 10-day package was the rate that was verbally quoted and it made sense (inline with going rates of other boarding services in Santa Fe).

In an effort to understand how they came to this invoice that is TRIPLE the quoted rate, I continue to read the RATES page. Nowhere does it use the term “boarding.” Nowhere does it direct you to other rates.

Recalling the “resort” term, I then see there is a RESORT tab on the website. Ah, ha. Here we go. Although they NEVER use the common term, “boarding,” there is luxury-boarding service that they refer to as their RESORT that includes . . . what? A walk on a trail and 24-hour webcam? Really?

Never was I able to see where my young dog slept while at Santa Fe Tails. I’m still confused and very unsure of what happens and where the dogs go when the lights go out!

Santa Fe Tails in the business of TELLING TAILS. Apparently, they don’t offer “dog boarding” – just some luxurious, magical, mythical place called the RESORT where you’ll get a bill TRIPLE bill and a dog with diarrhea.
(Update, it looks like they changed their website today - the RESORT tab is now BOARDING.)

I have been taking my dog to Santa Fe tails for more than 4 years, I now have another and they both go. I also board them there. I have be to the at her day cares in town, this by far is the safest. They have a full staff that ar trained and great with dogs... I have had "incidents" at the other day cares, Rex has come home with a slash in his shoulder, they said" he tried to take a bone from another dog" first that was not the truth, they made it up.(a employee told me) Second why would they have bones at daycare?

The workers at Tails have eyes in the back of their heads they know all the behaviors of dogs... It is very clean.

Boarding is very reliable, they are on a schedule, they do what you need. The dogs get excersize, a tired dog is a happy dog.

The owners are top notch dog trainers.... I trust only Santa Fe tails with my babies....