American Appliance Rental Inc

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OPEN NOW - Closes at 5:00pm

Extremely dissatisfied with service, horrible equipment.

I have rented from them for two years, and in two years I have had both refrigerators stop working. The first time it started blowing hot air and we lost a whole freezer full of meat. This happened on a weekend, and I left a message and received a call on Monday and was told they could not send a replacement until Tuesday. I was not happy, but I didn’t push it. One year later, again on a Friday I noticed the refrigerator was not that cold. I called and again left a voicemail. My call was returned on Monday, saying they could not replace it until Tuesday afternoon. So 4 days without a working fridge and I was upset and bought one off Craig’s list last night and had it delivered. I called this morning and told them just to pick up fridge and they told me I had to give 30 days’ notice and had to pay for an extra month for faulty equipment. Once ok, that could happen, but twice in two years and not being made a priority is just ridiculous. Please rent elsewhere or buy on craigslist for $150. In two years I have spent about $720 for a cheap scratched up piece of crap.

HORRIBLE, HORRIBLE COMPANY!

They delivered us a fridge that did not work (it was hell to schedule them to come in the first place), it did not get cold at all, and when we could finally get a guy to come out and exchange it (he was also almost 2 hours late), he agreed that it was very warm but didn't see anything wrong with it. They took it back to the office to check it out and said that it was OUR fault that it wasn't working because we changed the settings to colder because, gee, I don't know, OUR FOOD WAS GOING BAD. It was going bad at the recommended setting and when we made the temperature colder, there was absolutely no change in the fridge, but they're saying that we messed the fridge up. BS. The fridge was messed up beforehand.

The office staff is rude and unprofessional. They refuse to give us any sort of compensation for the food that we lost in their fridge or in general. Absolutely ridiculous. Oh, and there is no way to speak to a manager right away.

Find another company that will actually appreciate your business, don't give it to these people.

Awful! Don't get ripped off like i did. The only positive thing about this experience were the friendly delivery guys. Yes, I had two of them! The day my unit was delivered (stackable washer/dryer) the tech had to take it back because it wasn't working. The unit is old, very old, and i called to see if they can send a newer one. I was told that is the only stackable washer/dryer they had and would be put on waiting list. A few days later the same ancient unit was delivered, I washed in it twice and it completely ruined my clothes. I called back to see if it can be replaced and again was told its all they have. I asked to cancel my service because i cannot use a washer that doesn't work properly (damages my clothes), and was told that they require 30 day notice for cancellation, meaning I have to pay for 2 months even though the unit was only used twice. How does a company make a customer pay for something they can't use, and they don't have a replacement for it?

I got what I needed. Showed up on time. I didn't have any problems. Nothing more I could ask for....

I like the customer service. They kept the appointment time and the install was professional. Overall met my expectation for renting an appliance.

This was a great deal and the staff was very professional. Install the next day and went pretty smooth. They actually bothered to call me when they were running an hour late which was refreshing... I would use them again.

Saved me alot of money with no hassle. Thanks.

I was cautious to rent my appliance over the phone but was pleasantly surprised. The phone rep was informative and helped explain the process. Appliance was delivered as scheduled and in the condition that was described to me. I am happy this service exists because it saved me a big chunk of time and hassle driving around town and figuring out all the details. This is temporary but convenient.

UNPROFESSIONAL, LYING, ONE OF THE WORST BUSINESSES i HAVE EVER WORKED WITH. THE FIRST THREE REFRIGERATION CONTINUALLLY BROKE DOWN. i HAVE TO KEEP MY INSULIN COLD! i ASKED THIS WEEK FOR A PICKUP PROBABLY TUESDAY AND THE GUY TOLD ME WE WILL BE OUT FRIDAY. AS i AM DISABLED, i HAD IT ALL SET UP WITH MY MANAGER TO GIVE ME A NEW REFRIGERATOR AND GET RID OF THIS ONE. GUESS WHAT THE YOUNG MAINTENANCE MAN GOES HOME BEFORE 1800 HRS. AND THEY WERE SUPPOSED TO PICK THE FRIDGE UP AT 1530, THEY MADE ME WAIT ALL DAY UNTIL I CALLED AT 1430, WHEN I FINALLY GOT TIRED OF WAITING.! I TALKED TO YVONNE AGAIN WHO IS TOTALLY USELESS, DOES NOTHING TO HELP THE CUSTOMER. I CALLED AGAIN AND MARISOL LIED TO ME ABOUT THE MANAGERS. FINALLY i GOT A YELA (I THINK) AND IT DID NOT TAKE HER A LONG TO STRAIGHTEN THINGS OUT FOR TUESDAY MORNING. WHY DON'T YOU HAVE A OFFICE IN SAN DIEGO IF YOU ARE GOING TO WORK OUT THERE? BAD BUSINESS PRACTICES. DON'T USE THIS COMPANY..ALSO WHEN I TRIED TO CALL BACK SEVERAL TIMES FOR A MANAGER NO ONE WOULD ANSWER THE PHONE AT 1600 HOURS. I CALLED ON MY CELL PHONE AND YELA IMMEDIATELY PICK UP.

Truly one of the worst companies I have ever been unfortunate enough to have dealt with. Money is worth more to them than their customer's satisfaction, time, and sanity. The appliances are in unacceptable condition; they are old, run down, and in complete disrepair. Customer service is horrendous. They are completely ineffective.



The appliances they delivered were dented, decrepit, and the dryer makes a very loud thud every time it turns. Incompetent delivery person caused serious damage to my back door. I called customer service to give them the opportunity to make things right. My two options were 1.) have the same delivery person drop off another unit or 2.) have the appliances picked up and get only a small portion of my charges refunded (only first month's rent, NOT delivery fees and NOT repayment for damage incurred during delivery)



Apparently I will now only be getting back $17 of my over $100 investment not including the money it is going to take to repair the damages they caused to my house. I think getting nothing back would be less offensive than $17! What a joke. The pick up was scheduled for a time frame of 12-4pm, when the driver came at 7pm I was charged $20 for a no show. Absolutely unbelievable.



Break-down:

incredibly low quality appliances

disrespectful delivery personnel

unethical customer "dis-service" representatives

I rented a fridge washer and dryer from American appliance for almost a year,I have to say that they have the best customer service I have ever encountered all representatives I spoke with on the phone where nice friendly and warm

They got on time for the delivery and the pick up and the appliances where in top condition.



We did have a problem when the washer had a leak but they where so quick to respond and sent a technician to fix the problem.After 5 month of renting the refrigerator I found out that the freezer compartment was not getting cold enough and again they responded pretty fast , the guy that came to our house said that he can not fix the problem in home so they exchanged the fridge to our total satisfaction



Their price are really reasonable as well



All and all we had a good experience with American appliance and they saved us a lot of money and trouble

We rented a fridge from this company back in April. The delivery was scheduled between 1 to 4pm; however, after coming back from a rushing lunch for the delivery, we waited for an extra hour or so until we finally decided to call the company and found out that our delivery need to be delayed for another hour or so.



On our move out date which is today, we are sitting in our empty apartment with nothing better to do but to write this complaint because the same tragedy happened once again. The company promised to come for a pick up between 1-4pm. After waiting for the whole day in our apartment, we decided to confirm our pick up by calling in at 3:30pm. It was then did we found out that the trucker will not arrive until later than 5:30, another 1.5 hour delay. Has the company never thought of customers' basic needs? Not even a courtesy call to notify the "un"expected delay, or perhaps an expected, routine delay by 1.5+ hours?



I strongly suggest anyone to think twice before doing business with this "customer friendly" company.





- From a very disappointed customer

After calling on a Wednesday morning to schedule a refrigerator repair for Friday, I took off 2 hours early from work on Friday and waited over an hour until I had to call them to find out if they were coming, as scheduled. They said they were delayed (they did not call me to tell me this before I called them) and then said they could not come that day. Also, they said they could come the following day, Saturday, but could not tell me the times and also said they would NOT waive the service fee! Horrible front desk, rude, didn't care that they weren't getting the money they would've had! I called A-1 Appliance instead and they were cheaper, faster, and friendly! I should have NEVER called this place!!!!!