TLC Pros

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CLOSED NOW - Opens at 7:30am

He finally calls and tells me he’s going to have another set of movers come to service us. I spoke with them and they said they were waiting on someone to bring them gas and they’d be on the way. I asked what time they’d be coming, they said they didn’t have an exact time. At this point it’s 1:30 in the afternoon (an hour and a half late). I asked them will it be over an hour, they said no.
Of course, one hour passes and no call or text. I call them back and the guy says “hey our guy just came back with the gas and we’ll be there in 15-20 minutes.” Well that’s impossible because from Rock Hill to north Charlotte is about 45 minutes. The guy thought we were in south Charlotte, and he didn’t even have our address. So he says “Ok we are on the way and will be there in 45 minutes.
Another hour passes. No call or text. So I text Charles and told him this is crazy, we have to turn in our internet equipment and the keys to the apartment before the evening is over. That’s on top of a voicemail I left him because he never answers the phone. So another guy calls at 2:45 saying “hey sorry for the wait, we are finishing up a move which will take 15-20 minutes and we will be on our way to you. You are 20 minutes from where we are and we are coming straight there.” So finally the guys get to my place at 3:30pm, THREE AND A HALF HOURS LATE! Mind you I have to turn in the keys to the old apartment by 6pm so we won’t be charged for an extra day.

Stay away from this thief. Charles (the owner of the company) is the most unorganized businessman I’ve ever seen. We scheduled our moving services a month ahead of time so that we could go ahead and get everything planned out. We were moving off of the 2nd floor of one apartment to the 3rd floor of another. I advised him of each item we had right down to the exact number of boxes and totes. I knew it was a big job which is why I wanted to make sure he knew what we had. We set the appointment for 12 noon.
So noon comes around and I don’t have a message or phone call from anyone. I texted Charles and tell him to let me know when they’re on the way. He replies, “I’m sorry what time were you moving again?” ARE YOU SERIOUS? AFTER WE JUST BOOKED YOU A MONTH AHEAD OF TIME? So obviously we weren’t on his schedule. I texted back and asked if he knew what time he was coming. No reply for 45 minutes.