NTB-National Tire & Battery
1213 N Highway 377, Roanoke, TX 76262
Reviews
01/20/2016
Provided by YP.comAfter 8 years or so of going here, I'm no longer giving them my business. The last time I went in, they argued with me about putting 5w-30 in my SUV, despite the owner's manual indicating that it is fine to use and meets all specifications, etc. He ended up having me sign in some random place on the sheet. Went in today for an oil change again, and I spoke to the store manager and he refused. I asked about signing the sheet again, and he said he'd have to go get approval... He was very frustrated and seemed upset with me. Way to drive a long time customer away...
09/10/2015
Provided by YP.comIf I could give them a 0 I would. HORRIBLE service. We were told it would take an hour to get tires mounted and it took over three hours before they even touched our truck. When we confronted the manager Danny, he told us "I don't care about your problem" infront of all the employees and customers. Needless to say, corporate and the DM are now involved. Go anywhere but here!!!! Discount Tires will be getting our business from now on.
07/06/2015
Provided by SuperpagesWent in on a holiday & was thrilled to have the same tire available to replace my newly damaged one. I bought 2 & asked that they put them on the front & I wanted to keep the one undamaged tire I was replacing. It was closing time when I picked the car up & I saw a tire in the back so assumed it was my old one. Got home & found that it was the spare, they didn't put it where it goes in storage & they kept the old one and CHARGED ME DISPOSAL FEE for it as well. Upon a closer look, they also put the new tires on the back, not the front as I requested.
07/25/2013
Provided by YPmobileI will never go back to this establishment. I made an appointment and showed up on time. It took them an hour before they brought my car in. I was getting 4 new tires and it ended up taking 4 hours to get them. In addition, my wife had taken her car there the day before and it took 2 hours to get a state inspection. Way too slow. The only saving thing is they have free slow wifi. We thought the slowness was a fluke, but it was real. Do not go here unless you have nothing better to do with your time.
03/20/2013
Provided by YPmobile1. Rebuilt rear end and left out locking pins. 2. Cross-wired tire-pressure sensors. 3. Improperly diagnosed tire balance problem as a ball-joint issue and said rear main seal was defective when it was the oil pan gasket.
They are either incompetent or flat out crooks.
05/11/2012
Provided by SuperpagesDid not appreciate this NTB they lied to me saying my car had gone dead in the shop while they were doing an oil change and said I needed to buy a new battery. They had already pulled up a battery price for me and it was outrageous, so I asked them to jump my car off. My car didn't die because all my stations were still programmed and my sun roof button wasn't flashing. They thought just because I was a girl they could run this trick.
02/08/2012
Provided by YP.comI stopped off at NTB to get my flat repaired. I waited 30 minutes to be told that it'd cost me $45 plus tax and other fees. Was a bit shocked so went across the street to WalMart and had my flat fixed for $12 including tax, etc. I will NEVER use any NTB again because of this. I'll stick with WalMart or Discount, at least with them I don't feel like I'm getting ripped off.
06/23/2011
Provided by YP.comI went in to get one tire replaced after I got a flat from a pothole. I called ahead and they said that it would only take 20 min to replace a tire. When I got there, there was only one person ahead of me. 45 min later they had not yet moved my car from the front. When I asked about it, the person up front was rude and said they were about to pull it back. Again, said 20 more minutes. An hour later they come to me and say the wheel is bent...no options were given and they walked back into the garage without saying anything. I had to walk around into the garage to get them to put the spare back on so that I could leave. Terrible service, timing was horrible, and they are rude to customers!
11/09/2010
Provided by SuperpagesDO NOT ENTRUST YOUR VEHICLE TO THIS LOCATION! They damaged my vehicle by hitting the back railing and tearing off the back bumper which torked my rear end. I gave them 2 estimates. Total damages of $9000.00 and are refusing to pay!
More Business Info
- Hours
- Regular Hours
Mon - Wed: Thu: Fri: Sat: Sun: - Brands
- Falken, Interstate, Raybestos, Titan
- Payment method
- check, financing available, invoicing available, amex, discover, master card, visa, cash, debit
- Other Link
- Categories
- Auto Repair & Service, Auto Oil & Lube, Automobile Parts & Supplies, Battery Supplies, Brake Repair, Tire Dealers
- Other Information
Price Range : Average