Visit your local Pep Boys Auto Service & Tire Center on 61-01 Metropolitan Ave. Your one-stop destination for all car, truck, or SUV needs. Our same-day services include auto repair and maintenance, oil changes, new and discount tires, tire services, brake repair, battery replacement, inspection, towing, roadside assistance, and other service appointments. We also service hybrid and electric vehicles. With over 100 years of experience, you can count on our expert mechanics and ASC-certified technicians to service your vehicle properly. Give us a call and book an appointment today!
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Reviews

M
mike22a

05/21/2014

Provided by YPmobile
retail

The customer service is poor. There's a heavy set Indian lady who claims to be the store manager that is very rude. I watched her help a Guyanese couple out and was very polite . After helping them her response to me and everyone else waiting was I'm going on lunch one of the guys will help you. I only had a simple question to ask. My personal opinion is she could have missed a few lunch breaks. Every time I come to this location I witness her being rude and disrespectful to customers. I think she needs to take a class for customer service. The manager Joe helped me out. He was nice. I would avoid this location as much as possible. The staff are on their phone more than they help customers. This place been this way since I could remember. New management and this location might be ok. If the manager is nasty and rude you can't blame the staff.

N
nexstar

06/22/2011

Provided by YP.com
I WOULD NEVER GO BACK THERE. A...

I WOULD NEVER GO BACK THERE. A SIMPLE OIL CHANGE ALL MESSED UP. AND THE MECHANIC SAID " WHATEVER" HE DIDNT CARE. HAD THEM CLEAN IT UP AND THEY STILL LEFT OIL ON THE ENGINE COVER AND ALTERNATOR.

M
mariag1

01/28/2009

Provided by YP.com
Where's this Fleming Guy?

I went into the store yesterday, Tuesday, Jan 27, 2009, and I must say all I get is this damn female Manager on the phone, all I get is please hold on....what kind of service is this? I went in there for someone to recommend me the best GPS cause I only now have my own car and I needed one to guide me to my destinations.

I think this female employee should review the customer service manual how to treat a customer when he/she walks in the store. I really cannot remember the name or I would mentioned it...something starts with a 'S'.

Anyway, I was so angry that I went to another store. I thought I should let the public knows.

When I signed in to add my comments, I read a comment from someone about a Mr. Fleming, maybe he should provide some training to this lady 'S' who was on her phone all the time I was there on how to treat customers.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Services/Products
Alignment Alternators Batteries Brakes Clutch Replacement Engine Repair Exhaust FREE Battery Test FREE Windshield Wiper Installation Heating & Cooling Manufacturer’s Scheduled Maintenance Oil Change Pre-Purchase Inspection for Used Vehicle Sales Seasonal Prep Packages Starters State Inspections (by location) Steering and Suspension Tires Tune-Ups
Brands
AC Delco, Actron, AllTrade, ArmorAll, Autolite, BF Goodrich, Bayco, Black & Decker, Black Magic, Bosch, CRC, Castrol, Champion, Chevron, Coleman, Continental, Cooper, Dayco, DeWalt, Eagle One, Fram, Goodyear, Gumout, Gunk, Hankook, Haynes, K&N, Kawasaki, Lucas, Meguiars, Michelin, Mobil, Monroe, Mothers, NGK, OTC, Peak, Pennzoil, Philips, Powerbuilt, Purolator, Quaker State, RainX, STP, Schumacher, Snap-on, Surf City Garage, Turtle Wax, Valvoline, Walker
Payment method
master card, visa, amex, cash, check, diners club, discover
Neighborhoods
Maspeth, Northwestern Queens
Associations
AAPEX,AASE,ASE,Car Care Council,Women in Auto Care
Categories
Automobile Parts & Supplies, Automobile Accessories, Automobile Diagnostic Service, Automobile Inspection Stations & Services, Tire Dealers
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