REMAX Premier Properties of Nevada Inc

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Doesnt fix anything wrong, lies and says it has been fixed when it hasnt, raises your rent when they feel like it and refuses to let you resign a lease forcing you to pay more month to month when your lease is up then on top of all that they fine you for made up reasons like "not cleaning up after your dog" i dont even have a dog susan palmer also doesnt give anyone their deposites back even though stating that the deposit is our money and wont be touched and will be returned.....i left the apartment in better condition then it was when i moved in

Doesn't fix the properties, doesn't get back to you, disrespectful, rude, dishonest. A terrible experience.

This may only apply to a small number of people but I hope that people who support veterans will take it in to account. I was told by this company that the Post 9/11 GI Bill does not count as a source of income even though it mandates that you be a full time student to receive anything. I was told that if I wanted to rent from them that I should get another job. I found this incredibly disrespectful and frankly ignorant seeing as the GI bill pays double what my job before school did. Just another example of companies that pay lip service to veterans publicly and insult them privately. I hope you take this into consideration before patronizing this company.

I wouldn't recommend this business to anyone. Ever. This is a great place for those seeking a horrible customer service experience. If you are the type of person that does not care how you are treated as a client or if you want a company that has serious problems with communication, then this might be a good place for you.

I used RE/MAX Premier Properties for three years under the mistaken idea that they are professionals and would treat me and my property with care and respect. I am still waiting to see those traits.

For some reason, I thought that if they were not communicating with me, then things must be going well. I was wrong as things were most certainly not well and when questioned about the issues, I was treated with disrespect by the owner.

After reviewing them on another venue, we were sent an email threatening a lawsuit for libel despite only facts being stated. Which reminds me........

As a disclaimer, I must state that my experiences with this business are factual and everything written here is based on my experience alone and are my opinions only. No other person has influenced my thoughts and feelings. Others having done business with this company may have had a different experience and hold different opinions. I have included this disclaimer in hopes of avoiding a repeat of the email I received from them.

If YP has a function for the business to respond to my review, I would be very shocked if the owner Kevin did not respond with claims of a breach of contract or some other claim that the fault lies with me rather than their own horrible service.

Use this company at your own risk.

I need to be a little careful because they are still my property management company...But all the reviews that you are reading below are true...I would say if you work hard, pay your bills on time and have good credit you don't want to due business with them.



Does anyone know where you can file a complaint against them?...They are very dishonest people and we need to start getting the word out.

3 roommates went into a law binding contract with Remax Premier Properties on 5/3/2013. We moved in to a house that had not advertised the ant infestation, damaged on 5/11/2013. We asked Paige Rivera in May at the lease signing if the bent blinds with dog urine and dog fece covered backyard would be taken care of prior to moving in. She said yes; however, Shame on us it wasn't in writing so when we moved in these issues were not taken care of. We filled out maintenance requests yet, no one had contacted us about either issue for at least a week. The situation of the backyard was not taken seriously until we filled a compliant with the state health department. Paige River didn't like us reporting this issues so she threatened that if we didn't answer her serviceman's phone call she would just make us pay the fee. The backyard was finally handled 10 days after it was first reported. During May manly more issues arose and were reported: an ant/spider issue, the washer and the dryer need repairs, and all of the sinks, toilets, and filled with black septic water all within our first month of residency. We got all of these issues handled with little urgency from the property managers. For this 1900 square unit house we had one window unit to cool the whole house. The window unit went out in july and we reported this to paige through a maintenance request like we were supposed to. We also followed up with voicemails and emails to relieve this situation because they let us sleep in a house that was 90 plus degrees throughout approximately July 15 and our first contact with Paige Rivera was not until July 23rd. We had to sleep in the house with pets for a total of 12 days and 11 nights in the 90 degree indoor heat. No accommodations were made for us. To remedy this heat ourselves we bought fans and portable A/Cs. When this issue was resolved by Remax they put one portable A/C unit in the master bedroom that barely cooled off the hallway. On the date of 8/30 we, the residents of 1920 Stardust Street, Reno, NV 89502 broke the lease and moved out of the residence. We broke the lease together to assist Rachel in having to move out for an emergency family situation. Our roommate that was supposed to be added onto the lease had gotten into a serve life threatening motorcycle accident in July as well. Accompanying the fact that 2 roommates didn't want to have to pay rent alone the rental agency had shown no urgency when dealing with the inhabitable status of the house before. Paige informed us that the new tenants moved into the house 8/31/2013 and we would be entitled to a days prorated rent in our refund check.10/1 arrived and we had received no notice of our reconciliation and or our deposit refund. We had only been in the house for 3 and a half months before breaking our lease and the house was not in a habitable condition when we moved in like it was agreed upon. After calling, leaving numerous voicemails and emails on Paige Rivera's work and cellular phones. On 10/8 we received an email saying that she had sent our check to the address we had vacated on 9/27 because she didn't have a forwarding address for us. She did not provide a tracking number, check number, or any form on confirmation on this transaction. We initially agreed that we would pick the check up from the office and cash it together as roommates at the lease signing. Paige still had all of our contact information but failed to just call for an address to mail the check and reconciliation to. 10/10 we received an email from Paige saying that we would be able to pick up our reconciliation and check Saturday 10/12. 43 days after our move out date we are schedule to pick up our check.

Horrible communication. Paige Rivera was my property manager. Takes 2 months to respond to bug infestation, and another month to schedule an exterminator to come remove the Bugs.



Gives a refund on security deposit, but then sends remaining bill to the address of the home you had just moved out of, even when given a forwarding address, sending fee to collections.



Horrible service, horrible experience, avoid at all costs.



PS: Created a account just to post this. Please avoid

Worst experience of my life! Will NEVER rent from them again!

Here is my story.



It started a few years ago I was transferred from GA to Reno NV, I rented a house from ReMax Premier Properties here in Reno, approximately 6 weeks after, I arrived home to find an eviction notice on the door stating that the property has been foreclosed and I had x days to move, I contacted Remax about this and they gave me a list of houses to choose from, even though I did not like any of the houses I picked one and they wrote up another lease. ( I still have the leases)



I went through the repacking, transferring utilities, cable, new checks , hired movers etc. The afternoon before I moved they called me to tell me that the issue with the house I was living in has been resolved and therefore if I moved, I will be responsible for the balance of the rent on that house.



The CEO of company I work for got involved and told them that the company was willing to hire an attorney if necessary to represent me. They backed off and the next morning I moved into the house.



I lived there for about 2 years and one day I called them with a question, I asked what were my options if I wanted to buy a house since I was in a lease. The person who answered the call put me in contact with John Cimino, I asked him the same question, obviously because I am not stupid to buy a house and end up with a mortgage payment and rent. He told me he will get back to me.



Maybe a day or so after he called and told me he spoke with Susan who was the manager for that house and she said that I would need to send her a month's notice. John then introduced me to a banker Michelle to find out how much I could be pre-approved for, eventually we got the numbers and the house hunting started, after work John would take me to show me homes. Susan even wrote me a note saying 'I hope we will be able to find you a home". (I still have it)



John left Reno for a while to attend some event, and I continued searching I saw a few homes in a different area managed by another realtor Tim, I contacted him and he agreed to show me some of the homes. As time went on working with both realtors, I eventually found a house I liked that was shown to me by Tim, made my offer and eventually closed the sale.



I then submitted my month's notice, had the house cleaned etc and moved into my new home.



One afternoon I found a mail from Remax showing I owe a few thousand dollars in rent and interest for the balance of the term. I called Susan and questioned it, informing her that I bought the house based on what they told me and they knew all about it before I closed, I even asked to schedule an appointment with their manager Kevin, she said it is too late for that and they have sent it to a collection agency, I have the emails.



The notices started coming in from Collection Services of Nevada, I responded to each and every one of them stating I do not acknowledge the debt with my explanation, it made no difference, it is now on my credit report and in one of my letters to them even though I did not acknowledge the debt, I even offered a settlement which they ignored an attorney here in Reno also tried to make a settlement once again ignored.



They have since filed a complaint in the Sparks NV Small Court. I responded to it denying everything.

This is by far the worst rental company I have come across in the Reno/Sparks area. They do not have the crap together & can't keep any of their residents or their paperwork straight. They tried to rent us a house that hadn't been cleaned yet & still have animal feces in the yard. Susan Palmer is beyond unprofessional & is the most rude person I have ever met. Do NOT rent from them unless you want to be bend over the couch at the end of your lease!

I used to live in one of their property.. They lie to try to get more money from me after I move out.. Beware!!

they dont even deserve one

who ever runs this place needs to get a clue if the property is rented TAKE YOUR SIGN DOWN AND REMOVE IT FROM YOUR SITE !!!!!! i have wasted some much gas driving to these places to be told oh there rented already. called saturday and was told to come get the keys to look the 4 place i have been to with your number and sign in front of to be told oh its been rented not even sorry the sign is up not a sorry that it still on your site nothing no customer service what so ever .......

RUDE PEOPLE

Bad company to work with. Susan and Cye lie and they lie a lot. They will tell you something completely different than what they will do. Beware of renting through Premier west. They will do everything in there power to get all of the money they can and that is all they are in business for. Immoral work ethics.



Consider yourself warned!

I have been a tenant at one of the properties Susan manages for quite a while.

She is wonderfully kind and considerate. I highly recommend any one looking for a property management representative to talk to Susan.

I have worked with Premier Properties and specifically Susan Palmer for the past few years. I have always found Susan to be very professional and quick to respond when I had questions or issues. I recommend her highly if you are looking for a property manager.

Susan Palmer has been a wonderful property manager! I have been using her for many, many years now. She deals with all rental issues and emergencies that arise. I know that my property and myself are in good hands with Susan!!!



Kimberly

Sparks, NV.

For approximately 20 years I have benefited from having Mr. Cye Wagner of RE/MAX Premier Properties manage my rental properties. He is an experienced professional who has earned my full trust and confidence. Cye and his support staff are responsive to the needs of the client, eager to do what is best and have a proven track record of producing strong results. The management fees are reasonable and represent a small price to pay for the peace of mind that comes from knowing my real estate investments are well managed.



Paul L.

We have leased a townhouse with Paige for almost a year now and she is always on top of any issues we might have. I recommend going to see Paige she can help you find the perfect rental!

Premier Properties has managed our rental properties for many years in Reno, NV.

Our current property manager, Paige Rivera, is very professional and conscientious

in managing the properties. She is resourceful in problem solving repair issues and keeps us updated on any action required which is most important for an absentee owner. Paige is great to work with and I think she is a valuable asset to the Premier Staff. Thank you, Paige!



Sandra Coleman

Saratoga, CA

Hi, I had a very limited time in Reno, to find a property manager, Susan showed up as soon ad I called her. was positive and very helpful. she was better then the manager that recomended her. she has been taking care of the house and it has been empty very little time. I dont have to take care of anything. thanks for the lift off my mind. she makes it easier.