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Reviews

DM
Dale M.

03/02/2015

Provided by YP.com

I spent $630 on new American made tires in October of 2013.

In January of 2015 I developed a whining sound and took the car back to Goodyear to have the tires checked for noise.

They called and said they could pro-rate the tires out for around $300.

I authorized the transaction.

They called the next morning and said the alignment was just off and to keep from having the problem again I should have the alignment done.

I agreed.

The total bill was $380.

When they called to say the car was done, they informed me that a wheel bearing was making noise.

Why was I not informed of this before the tires were replaced?

It turns out that the tires were fine and the wheel bearing was the only problem.

If this sounds like good business practice to you, I would do business with this Goodyear store.

If not, I wouldn't.



UPDATE

I contacted Goodyear corporate on the same day that I posted this review.

A couple of hours later I was contacted by the owner/manager of this Goodyear outlet.

He never admitted his complicity but on 3/2/15 I received a check from Goodyear for the full amount spent at the outlet.

I am very satisfied with the results I got from Goodyear corporate and would strongly suggest using them for any problems at local outlets.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Services/Products
• Tires • Winter Tires • Passenger Tires • Performance Tires • SUV and Light Truck Tires • Tire Services • Wheel Balance • Tire Rotation • Free Wheel Alignment Check • Tire Repair • Maintenance Services • Oil Change • Air Conditioning Performance • Air, Cabin and Fuel Filter • Automatic Transmission • Automatic Transmission Fluid Service Check • Batteries • Belt and Hose • Brake Fluid Service Check • Brakes • Check Engine Diagnostic • Cooling System • Inspect the coolant / anti-freeze level, condition, and review original equipment manufacturer’s recommended replacement intervals • Differential Fluid Service Check • Exhaust • Fuel System • Chemical cleaning of fuel system components • Headlamp and Bulbs • Power Steering Fluid Service Check • Shocks and Struts • Replace worn, damaged, or missing steering or suspension parts that are not performing • Tire Repair • Tire Rotation • Tow Service • Tune Up • Evaluate performance of vital electronic engine components using computerized diagnostic equipment; replace as needed • Wheel Balance • Winter Car Care Package • Wiper Blades
Brands
dunlop, general, kelly
Payment method
all major credit cards
AKA

Goodyear Tire & Service Network

Categories
Auto Repair & Service, Tire Dealers
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

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