The Pain Center - Prescott

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CLOSED NOW - Opens at 7:00am

Terrible place to go to if you are in chronic pain. You will be treated very badly by condescending doctors, nurses and administration.
They will also gossip about your medical issues in one of their common areas, which happens to be directly behind the admissions counter, with no partitions, nothing to separate the two. So, every patient in the waiting room can hear about your issues with your health, which I believe is against the law.
Further, I believe that they are intentionally provoking people and being petty and mean to just about everybody. This was my experience with the place.
They also have a high Doctor and Nurse turnover, which I observed personally as I was there as a patient for 3 years and was treated by at least 6 different primary care people over the years.
Finally, these people care little about your health, and if a drug is prescribed, you had better look at what it is, and ensure that it doesn't interfere with anything else that you put into your body.

Called to make an appointment. Explained on the phone my wife had already been to the hospital and that she needed an epidural shot in her neck for nerve pain. They told me all doctors in Phoenix were gone on vacation so I would have to go to Prescott, AZ to get it done if I needed it today. I said ok. Drove the hour and a half with my wife in extreme pain for them to tell me, "I not sure why they told you that on the phone. We can't do it today." "She does need the shot but we will have to get prior auth" I told them no you don't I have had it done my insurance does not require it. They looked it up and said yes you do. Here are pain pills that don't work. Go home we will call you. The next day I called the insurance. Insurance told me #1 they did not do the emergency request they said they would. #2 I don't need prior Auth. Beware! By the way, Chris the operator is extremely rude and very unpleasant to talk to. Should have been an indication up front for me. My mistake.

WORST experience EVER!! Everyone in the office is condescending & uncaring. I have degenerative disk disease, deg joint disease, stenosis in my cervical & lumbar, bone spurs, osteoarthritis, spondylosis, fusions w/hardware, carpal tunnel. & have been in pain mgnt. for 17 yrs.. Sadly i had to change pain centers. My appt time was told to me wrong, someone else was put in front of me. 4 hours later the Dr Tsang comes in, brief, rude, cutting me off often, smerking tells me "today you will get none of your pain meds, I will only do injections. my surgeon at BARROWS NEUROLOGICAL INSTITUTE told me no more inj. then Tsang proceeds to tell me its because they ( at BNI) must have given me too much. Wonder if BNI would like him accusing them of malpractice?! anyways, I was told i was being aggressive for crying, & out of control for complaining. I'm going back to my old Dr. the drive is worth it. & a Tsang needs to work on himself, attitude and cherry eye and pus filled acne, disgusting!

Absolutely worse experience ever! I have been in the customer service industry for the better part of my adult life, and the service I received today was anything but. So bad, that I will be contacting attorney's for possible legal ramifications. Came in this morning (from Prescott Valley, a 30 minute drive) for an 11:15am appointment, an appointment I received a confirmation email for just 3 days ago, only to be told my appointment had been moved to 6/1. I asked if they had ever planned on letting me know this? Frustrated that after more than a month of horrible back pain while waiting for this appointment, I now found myself with another appointment date I neither scheduled or agreed to, while the lady just asked, "well do you want me to write down your new appointment time?". I advised her no, that I wouldn't be coming back for another appointment, I was scheduled for today. I stated that this was B.S. (literally stating the letters) when another older woman approached and advised me I didn't need to use profanity. I said B.S. is not profanity, "Yes it is" she said. No it isn't, not on any planet! What's the problem she said. Really... You didn't just hear everything that happened (She was standing approximately 3 feet behind us the whole time, leering over). Yes I did, she answered. Then you know what the problem is. Well we've been having issues with our scheduling this week, ok, that's not my issue. Then she stared at me intently. I never agreed to an appointment for 6/1. I'd like to know who scheduled me for it. Oh, well we have a service... I told her this was horrible, as was her customer service, and the holier than thou way she approached me, she advised me I needed to seek treatment elsewhere. I said absolutely!