Ben's Fine Furniture LLC

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CLOSED NOW - Opens at 10:00am

Love the quality of the pieces we’ve gotten in the past and they answer any/all questions and they take the time to come to your home if there is a problem. No complaints at all. They’re awesome

UNREASONABLE LAYAWAY POLICY!

I went to Ben's two days ago to look for a couch. I felt the salesman was pressuring me into buying things that I needed time to think about. He convinced me to go with layaway. Yes, I should have said no but he was persistent.



I ended up putting a couch on layaway. Yesterday I found it at a lower price at another store. When I called Ben's to get my $100 down payment refunded, the manager was very unprofessional. He said he would sue the other store for offering a lower price and wanted to know all the details on the other couch, e.g., merchandise number. Now, how silly is that to think you can sue another business for offering lower prices? Maybe it was a deceptive tactic on his part?



No matter the reason for wanting a refund of my deposit, the fact that the store manager refused to refund all or most of it screams bad customer service. What if I simply can't afford the furniture? I am a disabled senior living off of $882 a month social security. $100 is a big chunk of my budget.



The store manager hung up the phone with no resolution offered. I will never do business with Ben's again. I want to warn others about their lack of customer service and unprofessional demeanor. When I have the money, I will purchase the couch at the other store and will never shop at Ben's again.

I hate businesses that mislead the American consumer. Unfortunately, Ben's Furniture Store in Port Huron is one of them. They advertise sales at 1/2 off, in reality there is no sale at all. They deceive the consumer by using fancy words like:MSRP while stores do not sell their product at MSRP prices to begin with. They're simply playing games by making us believe that we are getting a sale or bargain. If the prices do not change---then there isn't a sale!

In speaking with the manager, owner about my complaint, I'm told that "all businesses do this!" Shame on you, and all the others! Why does everyone have to operate their business deceptively?