Centrally located near 7th Street & Camelback Road in Phoenix AZ, our Lexus dealership is state of the art and the newest Lexus dealership in the Phoenix area. We're the closest Lexus dealer to Downtown Phoenix. Stop by today for a luxurious and exceptional experience.Phoenix is known as the Valley of the Sun, averaging 331 days of sun a year. We don't experience the harsh winters, salt and decay on our vehicles that most States have and therefore our vehicles are highly desired and shipped across the Nation because of their quality. We realize that you have choices when purchasing a vehicle and we take that very seriously. We promise to respect your time, be ethical, and treat you as a guest in our home. We are located just north of downtown Phoenix, Arizona in the Camelback Corridor. Please search our website for information on new and pre-owned Lexus, parts and service specials available. We look forward to serving you.
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10/05/2012

Shame on you Tex, That Aint No Bull, Earnhardt Scottsdale Lexus, Scottsdale AZ

Earnhardt Scottsdale Lexus – Tex, That Aint No Bull, Earnhardt should be ashamed of himself. by CasperScribes - 10/03/2012Earnhardt Scottsdale Lexus, Scottsdale AZ – Tex, That Aint No Bull, Earnhardt should be ashamed of himself. I brought my Lexus to an Earnhardt dealership for service and was pummeled with bull, very expensive, unauthorized, steaming bull. Automobiles purchased by me in the future and any service work performed will not take place at an Earnhardt dealership. Lexus headquarters - shame on you as well for tolerating unscrupulous and underhanded dealings from a dealership that brands itself with the Lexus name. I do not accept your excuse that some Lexus dealerships are independently owned and not within Lexus Corporate Headquarters control. If a dealership sells and services your product brand, dealership conduct is within your control and responsibility. I was told by Dudley, the service attendant at Earnhardt Scottsdale Lexus, Scottsdale, AZ, that costly repairs of approximately three thousand dollars were needed to my transmission to address a leak. When I declined and indicated I would ask my regular mechanic to make an assessment, I was told the dealership mechanic would take another look. I was called shortly thereafter and notified the leak was not coming from the area the dealership mechanic had initially diagnosed but rather from a different area that would be less costly to repair. I was also told of other items that needed replacement, most of which I did not authorize, and distinctly told Dudley not to proceed with the transmission repairs or the replacement of the transmission and motor mounts. I was then notified all of the work had been performed despite it not having been authorized. I was billed for more than twelve hundred dollars with the claim Dudley misunderstood my instructions. Worse yet, I soon discovered the leak had not been repaired and learned from my regular mechanic that the seal the dealership claimed to have replaced was the very seal my mechanic had previously replaced and not the source of the leak. In summary, I was charged for unauthorized work and the work done did not address the leak. I now have repair bills from my regular mechanic in addition to the charges I paid Earnhardt Scottsdale Lexus. I should mention I contacted Lexus Customer Service and spoke with Kevin who offered me a voucher for approximately 169 dollars to be used for future work performed with the claim the dealership is independently owned and not the responsibility of Lexus.

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New Car Dealers, Brake Repair, Used Car Dealers
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