Comprecovery

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I will never take my laptop anywhere else! The Comprecovery guy was fast and professional, he picked up my MacBook Pro from my place, which was super convenient. I have my laptop for almost five years and it works like I just purchased it since the recovery. Highly recommended for your laptop, wallet, and convenience.

I would not recommend this company to my worst enemy. Go to Bundy's! I partly blame myself for the experience, because if I had looked them up through the Better Business Bureau, I would have seen that they have a "F" rating with three complaints filed against them. One which is still unresolved.



My experience goes this way. I was lured in by their website which at the time had a lower rate for the hardware that I needed recovery from. When I called them on it, they told me that my hardware was not from that category, but that they would do it anyway for the price listed on their website.



When I get to their office, I fill out a standard permission form, which basically states that once they diagnose and recover your information, you accept your obligation to pay. No where on that document, does it say, you have seven days from their recovery to pay in full before they delete all your information. The only mention of a timeline is 30 days, where they will keep your property for that length of time before they destroy it.



The day after I dropped my hardware off for recovery, I get an email from them saying that they were able to recover the information and I had seven days to pay or they would delete everything. They also added another $65 to the charge and had required me to purchase additional hardware. This was all understandable but unexpected, and I was willing to pay the majority to keep my account in good standing. However, I was told that they would only do the amount in full or destroy my information in 7 days, which financially I could not do. When I tried to speak with the owner, who was very condescending (maybe because I was a woman), he began raising his voice and became very confrontational. At the end, nothing was resolved, and I basically had to turn my world upside down so that these people would not destroy my information. Yes, I could have taken my hard drive to another recovery service after, but you risk more data loss with each handler, and I could not take that risk (and they monetize off that fear).



The story does not end there. They give you a 30 day warranty period. When I brought my new drive home with my recovered information, I was able to see all my files and I was happy with that. However, I did not attempt to back-up anything on my Mac computer within that 30 day period. What I found, through calling the hard drive manufacturers and Apple, was that Comp Recovery formatted my hard drive for a PC only, so I was unable back-up to that drive. I emailed them my issue, and as a matter of customer service and their knowing upon my intake, that I was working with a MAC computer, that they should in good conscience, correct the situation.



I was informed via email, that they would never make that kind of mistake and that it must have happened in my care. Yes, I with no access to a PC computer somehow managed to format my hard drive to PC?!? Incredible. When I called to speak with the owner, he again became confrontational and refused to fix the issue. He then said that if he did it, he would have to charge. So again, I would have to pay for his mistake, because I did not catch it in 30 days. How about fixing it because it is the right thing to do and because customer service is essential to developing new business and keeping current business? This infuriated me to the point in that I threatened a BBB claim and to let other potential customers know about how they do business. I then, hung up the phone. Seconds later, I get a call back from the owner. When I did not pick up, because I was so distraught from the experience, he emailed me saying that he would correct the problem.



I am in the process of fixing the issue myself, and made the choice not to accept his service for my silence. He had the opportunity to correct the problem before being threatened and refused. For his mistake, consider yourselves informed. Buyer Beware.