Paul Miller Subaru

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Are you in the market for a defective vehicle that can’t pass inspection without thousands in repairs? Have you made too many excellent choices in your life and would like to experience how the other half lives? Well then come on down to Paul Miller Subaru and learn what it feels like to be had! May I suggest a 2011 Subaru Outback? I purchased one in August of 2015. This lovely piece of disappointment’s check engine light went off less than a day after leaving the lot, less than 50 miles driven. And since I’m now trying to give it back to Paul Miller under the NJ Lemon Law, this hunk of absolute disappointment may soon be yours!
I can write a novel on the defects of this junkyard-bound disaster but highlights include: misfiring on cylinder 3 & 4; valves pitted and leaking (all needed to be replaced); the short block of the engine needing to be replaced due to excessive oil consumption; a cracked windshield that Safelite told me must be replaced (it had already been “repaired” prior to my purchase); 1-2 mm left of the front brakes and warped rotors; 2 disgusting air filters that were never replaced before my purchase and a defective gasket on the brake light causing water and condensation to pour into the trunk.
Come for the defective cars; stay for the rude, manipulative salespeople! If you need a repair you’re entitled to under warranty and state law, you will also need about 10 phone calls, a pair of pliers and a dentist’s chair. Because you will be pulling teeth. From salesperson Brian Gasikowki, (who “forgot” we contracted for a timing belt replacement and forced me to pay for half), the Used Car Manager John Torres, the Manager of the Dealership Jim Scott, (who yelled at me that he wouldn’t spend another dime on this car), the service employee, Robert Bednarz (who lied about the valve repair), the Service Manager Jerry Ciriaco, (who yelled at me when I brought up said lie), all the way to the Warranty Manager Steve Bono. My buddy Steve was very kind until I found out he had me sign off on the valve repair – done within 20 days of purchasing that reeking piece of misery – as a “goodwill repair,” outside warranty laws, as a favor.
The vehicles sold by Paul Miller aren’t just lemons. They are hot potatoes. Did you know that when you return a lemon for the purchase price, it is less $.51 per mile you’ve driven? So Paul Miller sells you a defective vehicle and plays dumb when the defects become obvious, trying to get you to hold on to the car for as long as possible when the music stops. I was encouraged to drive this epic mess every time it was released from the shop. I was told to put on 2,000 miles and bring it back, all the while this vehicle sucked oil like a hoover at a dust-bunny convention. I had to pour a quart every 1,200 to 1,500 miles. Finally, after owning this sad excuse for transportation for a year (of which 70 days were in Paul Miller’s garage), putting on at Paul Miller’s behest over 15,000 miles into it, I was told the short block engine needed to be replaced. And so, even if I am able to return the vehicle I will now owe Paul Miller $7,650.00 for the pleasure of having to deal with this trash on four tires. So come to Paul Miller, and pay them to swindle you while yelling at you like a cheeky fifth grader when you object. That way they can make money off your sale, off your financing, and off your misery. Or save yourself the trouble and flush a few grand down the toilet. In retrospect, flushing those thousands would have saved me a lot of anxiety!

This is my third Subaru - and I have to say it is by far the best experience I've ever had with any car. My sales rep Jack Schleiff was a pleasure to work with. He answered all my questions at every stage of the process, and seemed to be genuinely excited for me. Even though I arrived later in the evening (coming from work) he didn't rush me on the pick up. Quite the contrary. He spent all the time I needed thoroughly going over all the features and making sure I was happy before I drove off.

I spent months looking up dealers and was extremely disappointed. That's when I found Paul Miller Subaru in Parsippany. Not only did I find the car I wanted, but I couldn't believe the personal experiences I received. Brian and Ryan worked with me to finance my car even with below average credit. Both of them along with the rest of the team there go out of their way to ensure that you leave with a smile on your face. All of the employees I worked with were extremely pleasant, transparent with their conversations and did not once make me feel like I was at a dealership. I think the most significant part of this adventure was standing behind their product. I had a check engine light the Monday after buying the car and they gave me a loaner and repaired the car themselves. I loved working with Brian the sales manager, Ryan the performance specialist, the service department and everywhere else. Please consider this dealership if you have the opportunity, they truly value their customers and will do what it takes to take your business. Do not look any further. This company truly is beyond words.

I brought my 2012 WRX Wagon in for servicing as a new customer and I'll be honest - at first they dropped the ball in a number of different areas. However, everyone I spoke with was courteous and apologetic- especially the service manager Jerry, Chrissy, Vanessa, and Allison. They have a staff that is truly committed to customer satisfaction and I walked out at the end of the day happy. I would recommend that they impose some system (or implement an improved system) to double check all services/paperwork, but I would recommend them based upon the above comments.. just check to make sure everything appears to be on the up and up when you get your car back (as you should with any dealership or mechanic).

Bought a 2015 wrx and a 2015 Impreza.....great team and great product! Traded in my 2014 Jeep Grand Cherokee summit.please go see john!

2013 BRZ owner here.

Got a first CEL since I got my car in August, 2013 (P1006) and dealer has gone through a thorough diagnostics and I was able to pick up my car after a while.



I liked everything until I saw my car had clocked 60 more miles and had low tire pressure light on.



Okay, I don't know, maybe it's the cold weather, or maybe the person who got to drive mine had a joy ride with my modded suspension and exhaust parts for 60 miles.



I'm okay with that if it was purely for a long-term testing purposes. But could Subaru make sure that it had a proper air pressure on all 4 tires at least?



When I got to a local gas station and checked the tire pressures, I had 40 psi (after running a while but it's still a bit high considering it was really cold out) on all 2 left tires, and 20ish on right front and 30 in the rear right.



When I read 20ish psi on front right I was immediately thrown off and thought about the "good" dealership service.



Could have been a five-star review but I'm taking one off due to this.

We purchased a 2015 Subaru Forester and are thrilled with it. First of all we would like to thank our sales person, Ingram Lewis. Our credit wasn't really up to par but Ingram went the extra mile working with their finance person to get us our loan. And when we picked up our car he explained every detail of the car to us. We've never had this experience from any other dealer. I will definately refer Ingram to anyone I know that is interested in purchasing a Subaru. Thanks you Ingram and Paul Miller Subaru Cathy O.

We bought our 3rd Subaru last weekend. 2015 Legacy, much improved over our previous 2006 Legacy. Dealt with Sam Kaiser, and can confirm he is honest and professional. Gave us a good price right off the bat, no haggling necessary which is a welcome relief considering new 2015 Legacy and Outbacks are still hard to come by. They essentially matched carsdirect.com's price. We lucked out since our previous car died we needed a new car fairly fast and they happened to have a Legacy in the exact color and option package we were looking for (2.5i Premium + moonroof/navi, and remote start).



Will also give a shout out to Vanessa in their service department. She's very courteous and knows her stuff. I'll admit we don't go to the dealer for regular oil changes, but we do go for major service milestones. Their prices have been reasonably fair and they provide loaners for pretty much any scheduled service which is great for not being stranded all day and easily makes the small premium for dealership service worthwhile.

This is my 3rd Subaru and my husband's 5th or 6th with Paul Miller Subaru. My experience has always been great. Our salesperson, Sam Kaiser was honest, professional and well-informed about Subaru's products. He never pressured us. I would recommend Paul Miller Subaru to anyone.

I bought my car from a different dealership, but I have been using this one for my service. They drop me off at my work and it is very convenient. They are always friendly and both Wayne and Vanessa are AMAZING. Highly recommend them for service!

Service was good and received a free car wash!

What else could you want. Very friendly and helpful with questions.

Paul Miller service is the best ever for the 11 years we have owned our Legacy wagon.

After going to several dealerships, I visited Paul Miller Subaru and purchased a used Crosstrek. My experience with Paul Miller was great. I received excellent customer service from Jeremy and Jeffrey. Very professional, honest and personal service. Highly Recommend Paul Miller. Thank you Jeff and Jeremy-I love my car!

I have had only great experiences, perhaps because of our sales person, Sharon Coppola. Bought a Forester 10 months ago, and last week we bought an Impreza. Seamless transaction, no problems, no issues,

I do not return for service since the location is not convenient, but the car has no issues. Highly recommend dealing with Sharon!

Dont waste your time like I did,Purchased a used car from paul miller subaru, enjoyed it for ten days ,then the nightmare began.Brought the car back to the dealership got a loaner, not so bad.Three weeks later car was ready to be picked up,fixed one problem caused another,light on dash said bring car to shop drive carefully.They told me to take it to a mercedes dealership, that the Paul miller certified preowned warranty that came with the car would cover the repair costs,Did what I was told and to my surprise the dealer charged me 230.00$ and said the paul miller warranty co denied the claim.So I brought the car back to paul miller Subaru.They gave me a loaner car (should have bought a loaner car)after a few days called to see how the repair was going,found out from the service manager nothing was being done! I asked to speak to the sales manager when he answered we discussed why the vehicle was not fixed he said he is not obligated to do anything.I said ok I will retain a lawyer,he said bring back the loaner car or I will report it stolen and you will be arrested and that was three days before christmas.I called my attorney who informed me that unless my car was fixed I did not have to return the loaner car.Eventually I returned the loaner car and proceeded to try to get my car fixed.I was told by mercedes it would cost 3600.00$ to 5000.00$ to fix the problem.I got it fixed for 2500.00$ as it turned out I now have a really good car that I got from a really bad dealership! PS that certified preowned warranty that they said came with the car I found out five weeks later that they added 2500.00 dollars to my loan amount and actually got me to sign and accept it like they sold it to me.Here is the best part as long as no claims are paid on this GOLD certified paul miller warranty you can cancel it and get your money back,My lawyer sent a cancelation letter to the warranty co who in turn forward it to paul miller Subaru its been two weeks no response. Fast forward to 02/07/2013 its been 4 months of back and forth with paul miller attorney,they agreed to refund the 2,500.00 dollars they charged me for that exceptional,gold,Certified Paul Miller Preowned Bul Sht warranty that really is Continental warranty co.Here is a brief list of the things not covered under the Paul Miller CPO warranty.Shift assembly which allows you to put the car in gear so you could actually drive the car,Not Covered,rattle in passenger door from broken clip that holds power window switches,Not Covered,power steering pump,not covered,electronic level control,not Covered.(but an inexpensive way to lower your car and get that slammed to the ground look thats so popular in L.A.)I would love to know what it covers for 2,500.00$,?I had my attorney request all previous service records which I never got to this day,which will assure me that anything major that goes wrong with car wont be covered either,you see,in their fine print if you cant prove the vehicle has been properly maintained they will deny anything and everything!

Usually buying a used car is difficult. The salesperson will tell you anything to get you to buy the car. "Yes, it's clean." "It was in an accident but no damage." "This deal won't last!" And the cars are often priced above market.



Well, this is not true at Paul Miller Subaru.



I recently purchased a used SUV from them. The customer service was great. They drove two cars to my mechanic, about 90-minutes away from their dealership. My mechanic told me both cars were clean. Prior I had another dealership bring a car to my mechanic -- a reported clean car -- and my mechanic said it was a piece of junk: leaking oil, brakes shot, front end shaking, two front fenders replaced from an accident, air bag deployed, etc.



Paul Miller Subaru puts its used cars through a 51 point inspection. They showed me the list of items that had repaired or replaced on the vehicle that I ended up buying. They do not sell cars that need work.



They were prompt in returning emails and phone calls, and quick to find a suitable vehicle for me in my price range. At the showroom, I was treated with the same attention and care as folks buying new $30,000 cars.



BTW, they went through all this work just to sell me a $7,000 car. Now THAT speaks volumes!



Oh, and no high pressure sales here. I was offered an extended warranty option, which I declined. The gentleman offered me a better price and I still declined. He was polite and we concluded our transaction.



I'd say that they price their cars pretty tightly. The car that I purchased was above Edmund's value but below Blue Book value.



If you're looking for a new or used vehicle, I recommend that you go to Paul Miller Subaru first. It is worth the drive even if you are not local. Based on my experience, I'd guarantee that you will not be "taken for a ride."

Purchased an Impreza and it took 90 days and 8 phone calls to receive permanent plates and registration that I was charged $198 for. The two sales members I dealt with Brian Gasikowski and Matt Wood failed to provide plates after repeated requests. Brian also failed to provide temporary plates at the 60 day mark and I had to go for the week post Hurricane Sandy with expired plates. Finally contacted the dealership manager Ron Sheffield and was able to receive permanent plates and registration.

My wife brought her 2011 forester in for 15k mile service. Almost $300 bucks for basically oil change and tire rotation. Will never bring the car there again and will service it myself from now on.

This location in all aspects truly disgraces the established Paul Miller name.