Leave Me On Hold

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The dread of being placed on hold or lost in a phone transfer situation tends to stop people from even using the phone much these days. They would prefer chat options or email. But that fear doesn't have to be there. If an on-hold message is correctly designed and produced to market toward your demographic, then you will have the opportunity to alleviate dropped calls, customers hanging up, unhappy callers and employee retention. The on-hold experience should be your chance to walk your customer through the services and products your company provides. It is also the prime opportunity to upsell, and provide additional information that will ensure the caller that help is on the way when the phone is picked up. Whether it is only for 10 seconds or one minute, now is your chance to speak directly to your customer now that you have their undivided attention.