PTM Inc.

Write a Review562-408-1984

CLOSED NOW - Opens at 8:00am

After being in business 33 years and working with vendors all over the world, I was shocked with the level, of lack thereof, of Customer Service from the Manager at PTM. We order 100 to 200 3/4" foot pads every 60 days and was looking for a new supplier and ordered a sample of the 3/4" Mini Foot Pad for $1.05 and was quoted $11.72 for UPS shipping charges. We are 40 miles away from their warehouse and thought the charge was a bit high for the size of the product purchased. I called to increase the order to 3 samples, the product cost was $3.15 total and was told that the shipping for UPS Ground would now be $35.16. The 3 items in total weight less then 2lbs and are very small in size. After shipping items for years, I know this could not be the cost from UPS and asked if we could use our own UPS billing number and was told no. Chatted about the fact that we were sourcing products from new vendors and wanted to see if they could verify the $35.16 by asking for the box size and weight and was told no. Flat out no, "I won't tell you the box size or weight and if you want the item you could either pick it up or pay the $35.16." Very sad that someone would treat a potential client this way even after explaining the situation. Looks like a great company and would have loved to give them our business

They have competitive prices for their equipment. Good customer service. However, make sure you are very careful when you buy something. Some items are non-refundable once opened. OVERALL GOOD PLACE!!! I'd recommend it to anybody.