Bay Vision Center

Write a Review850-851-0884

CLOSED NOW - Opens at 9:00am

..stay away from these people!!!

These people are rude, not helpful and will fraudulently bill your insurance company for materials that you were never given, and then make up a story to cover. I paid 55 bucks for 2 boxes of contacts... while they billed my insurance company 110 bucks for those same contacts.. which you can buy for about 34 bucks a box. They also told me that if I buy my contacts from them, they would extend my prescription for another whole year without having to have an exam. I'm not sure but I think that is against the law. The building is dirty feeling, and too many people are scheduled for the same time, resulting in rushed exams, and in my opinion not very good exams. I will be going elsewhere to have my eyes exams and contacts.

and they only got the one star because I could not leave the review without giving them at least on star...... if it were up to me... they would receive a negative review

My husband and I have both worn glasses all our lives and never had any problems with an optometrist. We went to Bay Vision on June 18th because his glasses broke and were told that it would take five to six business days to have our glasses. Seven business days after that on June 26th they called us to inform us that their lab had sent the wrong lenses and they had to be redone. We reluctantly approved this (because everyone makes mistakes) and were told that they would be available for pickup in a week. It took an additional two weeks for the lenses to come in and the Vision Center blamed it on July 4th. (One national holiday adds an extra week to your turn time?) The staff was unapologetic, took 0 responsibility for anything, and refused to compensate us for the 3 week long turn time for the glasses. Then, we got them home and my husband said they made him queasy. We got his prescription, took the glasses to Sears and found out that even after 3 weeks, the prescription was wrong!!! I asked to return the glasses for a full refund so I could take my business elsewhere and they refused, quoting their no return policy (now I know why they have it) THIS IS A HORRIBLE BUSINESS! IT'S THE KIND OF THING CUSTOMER SERVICE HORROR STORIES ARE MADE OF! DON'T MAKE THE SAME MISTAKE WE DID. GO SOMEWHERE ELSE.