Bicycles at Seabridge

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CLOSED NOW - Opens at 10:00am

I needed a new chain but wasn't sure what size I needed for my bike. Spoke with Nick and told him I had a single speed Cruiser style bike. They had a similar style on the sales floor so I said like that one. The one he gave me was for a freestyle BMX bike so it was too small. I thought oh well, we all make mistakes, I will just exchange it for the proper size one. I returned to the store to exchange it ( 30 min after original purchase ). Nicks shift was over and there was a female there so I explained to her that Nick accidentally gave me the wrong size chain so I just need to exchange it for the proper size. She said sorry but no returns or exchanges. Could not believe that they would not give me the correct size when it was there fault they gave me the wrong one the first time. So she called the owner and asked if she could do anything for me. The owner said he could charge me a $15.00 restocking fee for the $30.00 chain then charge me $15.00 for the correct chain. The chain I needed costs $15.00. Bottom line is I had to pay $30.00 for a 15.00 chain because the salesman accidentally gave me the wrong chain the first time. I love to support my local businesses but this owners idea of customer service is unacceptable. I don't think their doors will be open much longer.

Awesome professionalism no bull about what is needed knowledgible about all options of gear generous with time and recommendations. Definite chose the rght career for himself which shows in his passion for what he does. There are no stupid question to ask. Kind curtious and patient. He is the real deal