Family Auto Care Mercedes BMW Specialist

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Below is email I set to owner. He responded and basically said good luck finding another shop! I would never return..Very disappointed!
I am writing this letter to express my extreme disappointment with the service I received recently with my auto at your shop. I brought my auto to your shop ( I have been a customer for the last several years) on Monday Jan 4th 2016. My 2000 323 BMW had recently failed the Maryland Emissions test. The facility that did my test told me that the oxygen sensor(s) was failing as it was not being allowed to reset. After having my car for 1 week, and having essentially nothing done to it, I picked it up on Monday Jan 11th. The $105 bill ( yes bill! I was shocked that I had a bill for this!) said that “ they did find that the oxygen monitors have not reset”……….Yes, exactly what I told them in the first place, and I was charged $105 for them to repeat this back to me AND keep my car for a week! If this wasn’t bad enough, starting Wednesday Jan. 6th I started calling the shop in the afternoon to find out what was going on. First off, I can’t tell you how many times the phone just rang with no one ever answering….! When I finally reached someone, Erin basically said they were still looking at it..Next day, Thursday afternoon Jan 7th Erin said they were test driving it that moment and that she would call me right back…I never heard back from anyone… EVER ! Not Thursday or Friday…..nothing. After having my vehicle for a week, I went and picked it up on Monday Jan. 11th. I could not believe I was getting a $105 bill for that service! Of the five vehicles I own, one is a Mercedes, one is a BMW, and one is an Infiniti G37 and I can assure you I will never be back to your shop. From the time I started taking my cars to Family auto until today, this shop has gone down hill….FAST ! It’s a shame, as Small businesses in this are ( or any area) run on word of mouth. I no longer have anything good to say about Family auto and will not be recommending them to anyone in the future…

Erin was my service adviser and is amazing, made me feel like she cared which is the polar opposite of our local dealers. My Mercedes has never run better, and I appreciate the free car wash and interior cleaning they did while she was in for service. Thank you Erin, and family auto care! Sheryl J.

Family Auto gave us excellent customer service, and fair prices. Came to me Highly recommended for my BMW! Clifton S. Maryland

Great family owned and operated business!

Excellent auto service and repair facility. I have used Dwayne and his crew for years because of the great service and excellent prices. Better than any dealer I have ever used and I feel like I am truly one of the family. Good people to do business with. John Bowen

Dwayne Crawford and his team are the best. I love my mercedes and will never let anyone else touch it again. I live and work in Calvert County so the new location on skinners turn road is very convenient.

Dwayne Crawford and his team are the best. I love my mercedes and will never let anyone else touch it again. I live and work in Calvert County so the new location on skinners turn road is very convenient.

I use this company for my two benz when they need service. Very pleased with quality of service. I would recommend Dwayne and Bob to anyone who has a mercedes.



Joan H.

Excellent service facility. No waiting room but genuine caring staff and high quality work was worth having no fancy coffee bar. I will be back again...Regards,Jeremy Downs

Great place to do business. Terrific customer service and excellent pricing on services, etc. I have used Dwayne Crawford and family auto since 2001 for my 1999 E320 and they have saved me thousands, plus gave me THE BEST SERVICE at the same time. Family owned, very well stocked with factory parts, all around great family environment. Highly recommend this Mercedes Repair facility in Owings, MD Calvert County. I send all my family and friends with a Benz to dwayne Crawford, he is simply the best and works only on Mercedes. You get what you pay for in life, and Dwayne (14 years at Mercedes Dealer) and his lead tech Bob (33 years at Mercedes Dealer) are worth every penny they charge. Sincerely submitted by Hugh Sneider, Annapolis Maryland.