CVS Pharmacy

Write a Review920-235-6664

OPEN NOW - Closes at 10:00pm

i went through the drive through to get a perscription for my 6 y,o, daughter filled. I arrived at the window and was greeted 5 to 10 minutes before the pharmacy closed for the night. I was not aware that they closed at 6pm, as i asked to be able to pick up the perscription later. I was told that i wouldn't be able to because they close at 6. I was told i should go to Walgreens. Well, my insurance does not have the same coverage at Walgreens, I told the server/pharmacist that and requested to get the perscription filled- since they were actually open i thought that was the obvious thing to do. After getting a eye roll she took my information only to return to the window 3 minutes later to say she would not serve me. I told her that was not acceptable since they are open. She takes my insurance card and leaves the window again. Another minute or 2 later she returns again and states that she changed her mind and will not serve me. At this point it is still not 6pm. I am now upset as my daughter needs her medication. I stated, rather loudly and intentionally so in order for the manager inside to know that i was upset, that i would not leave until they filled the order and that they should do their jobs instead of being lazy a$$es while waiting for their shift to end. I asked to see the manager and he (Kurt) comes to the window and tells me they won't fill the perscription because it is 5:59. I asked "what time do you close, are you open or not?" I let him know that my daughter and i have just gotten out of a 4 hour stay at the emergency room and we needed her perscription (it was actually only 3 1/2 hours, so i am guilty of exaggerating). Finally he agrees to have the order filled. 5 minutes later another worker comes to the window and tells me I gave them my insurance card but they need my pharmacy card. I am upset at this point so i ask why it took them 10 minutes to look at my card if they are in such a hurry. She said she can not speak for someone else, and asked me if i speak for other people. I responded by saying i do not have to answer her questions as i am not serving her. She states that they don't have to serve me either.So after all of the friction to get a perscription filled, they actually started filling it and had it for me by 6:10. In other words, it only took about 10 minutes to fill the perscription. The manager then comes to the window and tells me that i am not welcome there because I used profanity. I guess i did use the word a$$es, but i explained to him that i was not welcome when i got there, and that it was obvious that the 3 of them didn't want to finish their shift. I calmly explained to him that he should not be surprised if a customer gets upset when you refuse to serve them when your business is still open- just because you want to leave early. When it was all said and done my daughter was crying and feeling ill in the back seat of the car, I too was still very upset. All i wanted was to fill a perscription, and by the time i left i felt insulted And all for a perscription that took 10 minutes to fill. If they had just filled it right away they and i would have both been done by 6pm.