Access Media 3

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If there were a negative stars option for this service, I'd be all over that. I was stuck using Access Media 3 at my previous apartment complex. Not only did the front office let the tech in to my unit without me being there (didn't know that was allowed) but my internet speed was always extremely slow. Now I'm dealing with the nightmare that comes with moving someplace else. When I called to have my service disconnected, the rep I talked to gave me the address for a service center I could take my modem back to. He gave me no timeline on how soon this had to be done, just told me they didn't have any technicians in the area that could pick it up before my move.



Less than two weeks after disconnecting my service, they charge $150 to my credit card. No notice, no bill, nothing. So after having to place no less than 6 phone calls to get the correct phone number for my service area (the deleted my account so I couldn't login to find it) I am told that I can't actually take the modem to the address that was previously given to me because no one would be there and even if there was, they wouldn't be allowed to accept it. So now my bank account is negative and I am accruing OD charges for bills I had already planned out not expecting this charge. I mailed the modem back, priority mail, with tracking number, and they received it 3 days ago. No refund as of yet, now I get to make yet another phone call, most likely sitting on hold for another 30 minutes to find out where the hell my refund is for this outrageous charge. I have pictures of the modem, the box I mailed it in with postage and everything on it.



Update: I was finally able to get my money back from them that they charged after I moved out. I still have not received a bill, invoice, statement or any explanation for what exactly the charge was for. To get this refund I made 8 phone calls that just had people repeatedly sending me to someone else, tried their chat service which told me that chat help wasn't available for my old apartment complex, I email the address the representative put a few places below, filed complaints with the BBB, FCC, and FTC for improper billing practices, left negative comments on their Facebook page, and filled out the email contact form on their website. I have received no actual response from them to any of these things either electronically or by mail. Absolutely ridiculous.

This is the worst company ever. I had this service for 3 weeks, my internet went out every other day. and because i did not call them every day i do not get any kind of refund. And when I called them everytime they said the entire apartment complex was out. and i have to cancel 30 days in advanced, but i didn't have a contact with them it was month to month. and yet, they were trying to charge me a cancellation fee. wtf