Thompson Pool & Patio - A BioGuard Platinum Dealer
1400 24th Ave SW, Norman, OK 73072
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05/16/2012
Provided by YP.comI have never once been able to call on Thompson's and receive an appointment for a repair. I had a broken pump last year and they told me they were too busy with pool cleanings to come fix it. This year, same story. I told them my pump was leaking and I needed an appointment and they told me the wait time was 3 weeks because they had others lined up for pool cleanings and openings for the holiday. I asked if they had any spots for repairs as those should be more important than pool cleanings, and he said "no". The person I spoke with said they are entirely too busy at this time of the year and when I asked why they did not hire more people if they knew this in advance, he said, "If you know a pool person, please send them our way." If I knew a pool person I would not be calling Thompson's to have my pool repaired! We have yet to have satisfactory customer service with this company. We clean our own pool year round (we keep it open year round) and only call when we really need a repair, but Thompson's has let us down year after year with not coming through with a basic, needed service.
10/11/2010
Provided by YP.comI've trusted my pool and patio needs to Thompson's for more than 10 years. They not only have great integrity, they care about you as an individual customer. They have high quality products. They also meet appointments on time. They are a family oriented business...you can't go wrong with Thompson's!
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat: - Extra Phones
Fax: 405-364-2326
- Services/Products
- Chemicals
- Grills
- Pool Equipment
- Brands
- BioGuard, SpaGuard
- Payment method
- cash, debit, amex, discover, master card, visa
- Other Email
- Categories
- Swimming Pool Equipment & Supplies, Chlorine, Spas & Hot Tubs-Repair & Service, Spas & Hot Tubs-Wholesale & Manufacturers, Swimming Pool Equipment & Supplies-Wholesale & Manufacturers, Swimming Pool Repair & Service
- Other Information
Parking: Lot